NPU recognized as ‘Smart Energy Provider’ by American Public Power Association

NORWICH – Norwich Public Utilities (NPU) was one of 66 public energy providers in the United States recognized as a ‘Smart Energy Provider’ by the American Public Power Association (APPA) for demonstrating commitment to and proficiency in energy efficiency, distributed energy resources, and environmental initiatives. “We are very proud to be recognized by the APPA 

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Norwich Public Utilities breaks ground on $200 million Wastewater Treatment Plant – Five-year effort will be the largest construction project in the history of the city

NORWICH – On Wednesday, Norwich Public Utilities (NPU) formally broke ground on a five-year, $200 million project that will modernize its wastewater treatment plant during a brief event in front of the former Administrative Building of the Falls Avenue facility. “Over the next five years, the island on which we are all standing will be 

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Important Information on NPU Rates

  Click here to see NPU’s Community Assistance Rate (CAR) NORWICH – Over the past ten months, our team has been working with consultants to develop a ‘Cost of Service Study’ that helps us determine what rates are necessary across all four of our utilities to meet our expenses to provide them safely and reliably. 

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NPU’s Community Assistance Rate (CAR)

NORWICH – As part of the three-year rate track that was approved by the NPU Board of Commissioners in September, we have developed NPU’s Community Assistance Rate (CAR) that will provide a discounted electric rate for eligible customers in Norwich beginning on November 1, 2023. Norwich households with incomes below 60% of the State of 

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NPU is storm-ready. Are you?

NORWICH – As Hurricane Season 2023 continues, and Hurricane Lee makes its way toward New England, Norwich Public Utilities (NPU) is reminding customers that being prepared for extreme weather can make a significant difference should a major storm hit our region. “While the weather has been relatively calm this summer so far, it is certainly 

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NPU preparing for hurricane season

NORWICH – With hurricane season underway, Norwich Public Utilities (NPU) is preparing to respond to any severe weather that could impact electric service to its customers in the weeks and months ahead. “In New England, the weather can change quickly and dramatically, so it is critical that we are prepared to meet the needs of 

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APGA Recognizes Norwich Public Utilities for Operational Excellence

Washington, DC- August 1, 2023 – The American Public Gas Association (APGA) presented Norwich Public Utilities (NPU) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable 

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NPU issues Power Alert for Thursday, Friday this week – Utility urges voluntary energy conservation measures for the next two days

Norwich – As excessive heat and humidity continues in large sections of the country and across Connecticut, Norwich Public Utilities (NPU) has issued a Power Alert and encourages customers to voluntarily conserve energy for the next two days. “Today and tomorrow are going to be extremely warm so we’re asking customers to be mindful about how 

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NPU secures state funding for climate resilience projects

On June 19, 2023, Connecticut Governor Ned Lamont announced $8.8 million in state funding for climate resilience projects in 17 across the state. The funding includes more than $1.1 million for Norwich Public Utilities to support two projects. Norwich Public Utilities will receive $650,000 to design a wall to protect the Bean Hill Substation from 

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NPU to Conduct Mandatory Inspection of Natural Gas Meters

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NORWICH – On Monday, April 24, 2023 Norwich Public Utilities (NPU) will begin its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters. NPU has hired Precision Pipeline Solutions (PPS) to complete this survey.  All inspectors will have proper identification badges with the NPU and PPS logos as 

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NPU provides ECHO with $500,000 tax credit contribution to support multi-family housing rehabilitation projects in Norwich NPU’s support for ECHO

NORWICH – On Wednesday, Norwich Public Utilities (NPU) announced an investment of $500,000 through the State’s Housing Tax Credit Contribution Program to Eastern Connecticut Housing Opportunities (ECHO) for upgrades to 3 multi-family rental homes with 67 dwelling units. All three properties are located in Norwich and rented to low-, very-low, and extremely-low income households.

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Natural Gas Safety: Removing snow from meters

It is important to keep the area around your natural gas meter free from snow so that fire departments and
other emergency response agency personnel have access to it in case of an emergency shut-off situation.

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NPU secures $600,000 from State Bond Commission

On Friday, December 9, 2022, the State Bond Commission approved $600,000 in funding for Norwich Public Utilities (NPU) to enhance the utilities’ efforts to upgrade and improve private water service lines to individual residences that contain lead.

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Impact of Inflation on NPU Bills

Persistent inflation across the United States and worldwide continues to impact every aspect of daily life and every industry in the global economy. Read what NPU is doing to manage utility price increases.

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NPU to undertake challenging water main repair in Greeneville

Norwich Public Utilities (NPU) will undertake one of its more challenging water main repair projects during the week of August 16-23 that will require a four-day closing of the 8th Street Bridge in Greeneville to all traffic and the removal of the railroad tracks at 8th Street.

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2021 Hydrant Flushing Program

Norwich Public Utilities (NPU) will begin the annual flushing of its water system for 2021 on Monday, June 7, and expects to have the work complete by the end of September.

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NPU supports re-opening of ACLS with lower rate, payment plan

During its April 2021 meeting, the NPU Board of Commissioners voted to authorize General Manager Chris LaRose to complete an agreement with Atlantic City Linen Services (ACLS) of Norwich to provide rate relief and a payment plan as the company prepares to re-open following its temporary shut-down in the early days of the pandemic in 2020.

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Road Closure Notice – November 5, 2020

On Thursday, November 5, 2020, a private tree contractor will be working with NPU and Norwich Public Works to remove a large tree at 204 Old Salem Road that has become a public safety hazard.

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NPU celebrating virtual Public Power and Public Gas Weeks

Norwich Public Utilities (NPU) is celebrating Public Power Week and National Public Gas Week which runs between October 4-10, 2020. These annual events that bring attention to the unique business models and considerable benefits not-for-profit utility providers bring to their customers and communities.

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NPU to conduct mandatory inspection of natural gas meters

Norwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA).  This is a mandatory safety inspection that will take only a few minutes to perform.

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Water notices for businesses reopening following pandemic closure

As businesses affected by the pandemic begin to reopen, NPU wants to remind our commercial customers who were closed for that past several weeks that water inside your building’s plumbing has likely become stagnant during this time.   This water can become unsafe to drink or otherwise use for domestic or commercial purposes.

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COVID-19 Grease Trap Shutdown

Due to the unfortunate shutdown of many food preparation establishments across the State of Connecticut due to the COVID-19 pandemic, Norwich Public Utilities (NPU) is reaching out to inform facilities of the proper shut down procedures for indoor Active Grease Recovery Units (AGRUs). Click for more information

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NPU Board of Commissioners/Sewer Authority Meetings will be available online due to coronavirus pandemic

Due the closure of NPU to the public as a precaution from the coronavirus pandemic, the City of Norwich Board of Public Utilities Commissioners and Sewer Authority meetings scheduled for Tuesday, March 24, 2020 will be made available to the public through a WebEx link.  Citizens wishing to address the Board during the Public Comment period may do so online.  Click for more information.

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NPU completes most successful United Way fundraising campaign

Norwich Public Utilities (NPU) has completed its most successful employee fundraising campaign ever and will provide $39,114 to the United Way of Southeastern Connecticut in 2020.  Both the total dollars raised and percentage of employee participation (109, or 77%) have exceeded any other level of support by NPU.

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NPU recognized as Smart Energy Provider by American Public Power Association

November 14, 2019 – Norwich Public Utilities (NPU) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service.

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NPU breaks ground on emergency interconnection water project for Sprague

May 14, 2019 – Norwich Public Utilities (NPU) hosted a groundbreaking ceremony to mark the start of construction for an emergency interconnection water line that will serve the Town of Sprague. The unique partnership provides NPU with additional state resources while allowing Sprague to avoid the cost of installing the water line on its own.

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Norwich Public Utilities prepared for weekend storm

With the first significant storm of 2019 expected in Connecticut over the weekend, Norwich Public Utilities (NPU) is prepared to respond to any issues that could impact the utilities’ natural gas, water, electric or wastewater services.

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NPU partners with CorePlus to provide ATM to customers

Norwich Public Utilities (NPU) has partnered with CorePlus Credit Union to bring a new ATM to the Customer Service Center at 173 North Main Street, Norwich, CT.  The ATM was installed in December 2018 and is now open for use, Monday through Friday, 8:00 am to 5:00 pm.

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AMI Meter Installations

Starting the week of October 15, 2018, three employees from Vanguard Utility Services will be continuing the deployment of automated metering infrastructure, better known as AMI meters, for water and electric customers.  They will start with water meters.

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Mass Mutual Aid

Norwich Public Utilities (NPU) is sending 13 employees to assist with the response to a series of natural gas explosions on Thursday evening in Lawrence, Andover and North Andover, Massachusetts. Media reports indicate there were 60-80 fires and 40 homes damaged in the communities which are served by Columbia Gas.

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Natural Gas Safety

Our thoughts are with the Massachusetts communities impacted by the events that occurred on Thursday.  In light of these events, NPU is reminding customers of important natural gas safety information.

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NPU to upgrade natural gas infrastructure along West Thames Street

On Monday, July 23, crews from Norwich Public Utilities (NPU) will begin a project to replace nearly 2,000 feet of cast-iron natural gas piping with safer, modern piping. This work will take place along West Thames Street, from Dunham Street to Bushnell Place and should be complete by October.

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NPU schedules flushing of water system for 2018

Norwich Public Utilities (NPU) will begin the annual flushing of its water system for 2018 during the week of July 9. This phase of the work is expected to be complete by August 3rd.  A second phase of hydrant flushing will be performed in the early fall. 

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NPU’s new LED streetlights installed at four demonstration locations

Norwich Public Utilities (NPU) has installed 19 streetlights at four demonstration locations as its city-wide LED streetlight conversion project moves forward. Following an audit of all 5,000+ public and private streetlights in the city earlier this spring, NPU will be installing new, high efficiency streetlights across Norwich this summer.

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NPU participates in World Fish Migration Day on April 21

Norwich Public Utilities (NPU) will once again partner with the State of Connecticut’s Department of Energy and Environmental Protection (DEEP) to celebrate World Fish Migration Day on Saturday, April 21, 2018. As part of the celebration, events will be held at fourteen locations across Connecticut to demonstrate efforts being made to assist and improve migratory fish runs.

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Text-to-Pay

Norwich Public Utilities (NPU) customers now have the option of paying their bills via text message, the latest effort to increase the efficiency and convenience in the utility’s payment process.

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NPU provides $9,250 rebate to Norwich Arts Council for HVAC upgrade

Norwich Public Utilities (NPU) and the Norwich Arts Center (NAC) partnered on a significant heating, ventilation and air conditioning (HVAC) upgrade at the organization’s building at 60-64 Broadway in Downtown Norwich. The project, which was completed earlier this month, earned the nonprofit a rebate of $9,250 through NPU’s Cool Choice program.

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