Outage Update – Storm Isaias
As of 10:00 this morning, we have approximately 4,000 customers out of service, down from a peak of more than 6,500 last night.
Read MoreNPU preparing for arrival of Tropical Storm Isaias
August 3, 2020 – With Tropical Storm Isaias headed toward New England on Tuesday, Norwich Public Utilities (NPU) has taken several steps to be prepared for any customer emergencies or power outages.
Read MoreNPU anticipates very high demand for electricity Monday, 7/27/20 – urges conservation as heat, humidity hit the region
Officials at Norwich Public Utilities (NPU) are anticipating a very high demand for electricity on Monday, July 27, 2020, as heat and humidity levels will be elevated. As a result, NPU is urging customers to use electricity wisely in the days ahead for two important reasons: (click to continue reading)
Read MoreNPU to conduct mandatory inspection of natural gas meters
Norwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA). This is a mandatory safety inspection that will take only a few minutes to perform.
Read MoreNPU begins annual hydrant flushing program
Norwich Public Utilities (NPU) will begin the annual flushing of its water system for the year on Wednesday, July 8, 2020 and expects to have the work complete by the end of September.
Read MoreNPU extends shut-off moratorium for all customers until September 9
Norwich Public Utilities (NPU) announced that it would extend its moratorium on utility shut-offs until September 9,2020, providing residential and commercial customer with more time to catch up on past due bills.
Read MoreAPGA Congratulates Norwich Public Utilities for Operational Excellence
The American Public Gas Association (APGA) presented Norwich Public Utilities (NPU) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility.
Read MoreWater notices for businesses reopening following pandemic closure
As businesses affected by the pandemic begin to reopen, NPU wants to remind our commercial customers who were closed for that past several weeks that water inside your building’s plumbing has likely become stagnant during this time. This water can become unsafe to drink or otherwise use for domestic or commercial purposes.
Read MoreNPU announces Special Payment Arrangement program to help customers impacted by Pandemic
May 13, 2020 – Norwich Public Utilities (NPU) is announcing a new initiative, the Special Payment Arrangement (SPA) program to assist customers who have fallen behind on their utility bills as a result of the Pandemic.
Read MoreAPGA Congratulates Norwich Public Utilities for Operational Excellence
The American Public Gas Association (APGA) presented Norwich Public Utilities (NPU) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility.
Read MoreNPU to begin annual safety inspection of natural gas infrastructure
On Monday, May 4, 2020 Norwich Public Utilities (NPU) will be begin its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters.
Read MoreNPU Board passes resolutions to dramatically reduce interest rates on late payments
At a virtual Board meeting on Tuesday, April 28, 2020, the Norwich Public Utilities (NPU) Board of Commissioners approved two resolutions to implement a recent Executive Order from Governor Ned Lamont dramatically reduces interest rates on late payments.
Read MoreCOVID-19 Grease Trap Shutdown
Due to the unfortunate shutdown of many food preparation establishments across the State of Connecticut due to the COVID-19 pandemic, Norwich Public Utilities (NPU) is reaching out to inform facilities of the proper shut down procedures for indoor Active Grease Recovery Units (AGRUs). Click for more information
Read MoreNPU Board of Commissioners/Sewer Authority Meetings will be available online due to coronavirus pandemic
Due the closure of NPU to the public as a precaution from the coronavirus pandemic, the City of Norwich Board of Public Utilities Commissioners and Sewer Authority meetings scheduled for Tuesday, March 24, 2020 will be made available to the public through a WebEx link. Citizens wishing to address the Board during the Public Comment period may do so online. Click for more information.
Read MoreMore NPU employees to work remotely – no impact on emergency response
Effective Saturday, March 21 at Midnight, all non-essential employees of Norwich Public Utilities (NPU) will be working remotely in response to the coronavirus pandemic.
Read MoreOffice closing due to coronavirus
Norwich Public Utilities (NPU) has announced that it will temporarily close its Customer Service Center, located at 173 North Main Street, effective on Monday, March 16, 2020. In addition, its offices located at 16 South Golden Street will be closed to the public until further notice.
Read MoreNPU provides Reliance Health with $28,145 rebate for energy-efficiency project
On Tuesday, February 18, Norwich Public Utilities (NPU) presented Reliance Health with a rebate for $28,145 following the successful completion of a large-scale energy efficiency project. As a result of this project, Reliance Health will realize a savings of more than $12,000 on their annual energy costs.
Read MoreNPU provides four local organizations with $141,478 through Neighborhood Assistance Act
During the February meeting of its Board of Commissioners, Norwich Public Utilities (NPU) announced it has contributed $141,478 to four local organizations through the State of Connecticut’s Neighborhood Assistance Act program which allows businesses to make tax credit payments to qualified nonprofits.
Read MoreNPU completes most successful United Way fundraising campaign
Norwich Public Utilities (NPU) has completed its most successful employee fundraising campaign ever and will provide $39,114 to the United Way of Southeastern Connecticut in 2020. Both the total dollars raised and percentage of employee participation (109, or 77%) have exceeded any other level of support by NPU.
Read MoreNPU to extend agreement with MUTA to supply water for 10 years
August 27, 2019 – The Norwich Public Utilities (NPU) Board of Commissioners authorized General Manager Chris LaRose to execute a contract to extend the utility’s agreement to provide water to the Mohegan Utility Tribal Authority for the next ten years.
Read MoreNPU recognized as Smart Energy Provider by American Public Power Association
November 14, 2019 – Norwich Public Utilities (NPU) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service.
Read MoreNPU to provide ‘Day of Caring’ for Thames River Place
October 15, 2019 – As part of its celebration of Public Power Week, Public Gas Week and Customer Service Week, Norwich Public Utilities (NPU) announced that it will provide a ‘Day of Caring’ for Thames River Place on Friday, October 18.
Read MoreNPU to mark Public Power, Public Gas and National Customer Service Weeks
October 4, 2019 – Norwich Public Utilities (NPU) will recognize three national weeks between October 6 and 13 with a series of employee and public activities to acknowledge Public Power Week, Public Gas Week and National Customer Service Weeks.
Read MoreMajor energy efficiency project at Shannon Building earns $61,708 rebate from NPU
On September 3, 2019, Norwich Public Utilities (NPU) presented a check for $61,000 to Sovereign Management, the owners of the Shannon Building in Downtown Norwich, following the completion of a significant energy efficiency project. As a result of the project, the owner’s annual energy costs will be reduced by $82,000.
Read MoreNPU completes largest natural gas project of the year
Norwich Public Utilities (NPU) has completed its largest natural gas construction project for the 2019 construction season, replacing 5,800 feet of natural gas main along Hamilton Avenue between East Main Street and Smith Avenue.
Read MoreNPU schedules flushing of water system for 2019
Norwich Public Utilities (NPU) will begin the annual flushing of its water system for 2019 during the week of July 15. This work is expected to be complete by early September.
Read MoreNPU provides Backus Hospital with $46,635 rebate for energy efficiency project
Norwich Public Utilities (NPU) presented Backus Hospital, part of the Hartford Healthcare System, with a rebate check for $46,635 following the successful completion of a recent energy-efficiency upgrade during a brief ceremony on Monday afternoon, July 15, 2019.
Read MoreNPU breaks ground on emergency interconnection water project for Sprague
May 14, 2019 – Norwich Public Utilities (NPU) hosted a groundbreaking ceremony to mark the start of construction for an emergency interconnection water line that will serve the Town of Sprague. The unique partnership provides NPU with additional state resources while allowing Sprague to avoid the cost of installing the water line on its own.
Read MoreNPU provides Bob’s Discount Furniture with $64,065 rebate for completion of major lighting upgrade
Norwich Public Utilities (NPU) presents Bob’s Discount Furniture with a rebate check for $64,065.15 following the successful completion of a major lighting upgrade project at the company’s Norwich warehouse located on Jewett City Road in the Taftville section of Norwich.
Read MoreCredit Card Issue Impacting Online Bill Payment Receipts
NPU has been made aware of an issue affecting some customers who pay their utility bill online with a credit card.
Read MoreNPU’s customers could see $2.857 million in rate relief over next 5 years with enhanced partnership with CMEEC
On March 5, 2019, the Norwich Public Utilities (NPU) Board of Commissioners voted to approve the reallocation of ownership of micro-generation projects developed by the Connecticut Municipal Electric Energy Cooperative (CMEEC) after Wallingford Electric exited the project.
Read MoreChanges coming to NPU natural gas bills effective March 1, 2019
Effective on March 1, 2019, Norwich Public Utilities (NPU) will increase its Purchased Gas Adjustment (PGA), which will have an impact on the bills of all our natural gas customers.
Read MoreNPU crews providing mutual aid following natural gas incident in Rhode Island
Norwich Public Utilities (NPU) is providing mutual aid to National Grid following a natural gas issue in Rhode Island that has impacted thousands of customers this week.
Read MoreNorwich Public Utilities prepared for weekend storm
With the first significant storm of 2019 expected in Connecticut over the weekend, Norwich Public Utilities (NPU) is prepared to respond to any issues that could impact the utilities’ natural gas, water, electric or wastewater services.
Read MoreNPU offers support to federal employees impacted by government shutdown
Norwich Public Utilities (NPU) announces that it will waive late fees for federal employees who are not being paid and are unable to pay their utility bills while the situation continues.
Read MoreNPU partners with CorePlus to provide ATM to customers
Norwich Public Utilities (NPU) has partnered with CorePlus Credit Union to bring a new ATM to the Customer Service Center at 173 North Main Street, Norwich, CT. The ATM was installed in December 2018 and is now open for use, Monday through Friday, 8:00 am to 5:00 pm.
Read MoreNPU provides TRCC with $95,018 rebate for 2-year, LED lighting upgrade project
Norwich Public Utilities (NPU) has awarded Three Rivers Community College (TRCC) with a rebate of $95,018 following the successful completion of a facility-wide upgrade of its interior lighting.
Read MoreNPU employees commit $31,007 to United Way of Southeastern Connecticut for 2019
Norwich Public Utilities (NPU) is pleased to announce the successful completion of its 2019 fundraising campaign to support the United Way of Southeastern Connecticut.
Read MoreNPU natural gas expansion, new gate stations generating $813,000 in new annual revenue for City of Norwich
The continued success of the natural gas expansion efforts of Norwich Public Utilities (NPU) is expected to generate $813,000 in new annual revenue for the City of Norwich.
Read MoreAMI Meter Installations
Starting the week of October 15, 2018, three employees from Vanguard Utility Services will be continuing the deployment of automated metering infrastructure, better known as AMI meters, for water and electric customers. They will start with water meters.
Read MoreNPU claims Lineworker Rodeo title for third straight year
For the third consecutive year, a three-man lineworker team from Norwich Public Utilities (NPU) has won the Lineworkers Rodeo, an annual event hosted by the New England Public Power Association (NEPPA) in Littleton, MA on September 20 and 21.
Read MoreMass Mutual Aid
Norwich Public Utilities (NPU) is sending 13 employees to assist with the response to a series of natural gas explosions on Thursday evening in Lawrence, Andover and North Andover, Massachusetts. Media reports indicate there were 60-80 fires and 40 homes damaged in the communities which are served by Columbia Gas.
Read MoreNatural Gas Safety
Our thoughts are with the Massachusetts communities impacted by the events that occurred on Thursday. In light of these events, NPU is reminding customers of important natural gas safety information.
Read MoreNPU receives national commendation for electric restoration efforts in Puerto Rico, US Virgin Islands and Florida
Norwich Public Utilities (NPU) has received three national commendations from the American Public Power Association (APPA) for its mutual aid efforts in Puerto Rico, Florida and the US Virgin Islands in 2017 and 2018.
Read MoreNPU to replace natural gas main on 8th Street canal bridge
On Wednesday, August 29, Norwich Public Utilities (NPU) will begin the work of replacing an 80-foot span of natural gas main that traverses the 8th Street Canal Bridge in the Greeneville section of Norwich.
Read MoreNPU to upgrade natural gas infrastructure along West Thames Street
On Monday, July 23, crews from Norwich Public Utilities (NPU) will begin a project to replace nearly 2,000 feet of cast-iron natural gas piping with safer, modern piping. This work will take place along West Thames Street, from Dunham Street to Bushnell Place and should be complete by October.
Read MoreCombined Sewer Overflow Long Term Control Plan Meeting
NPU will conduct a public informational meeting on August 1, 2018 at 6 PM at 16 South Golden Street, Norwich, on the updated draft of its existing Combined Sewer Overflow Long Term Control Plan (CSO/LTCP).
Read MoreNPU schedules flushing of water system for 2018
Norwich Public Utilities (NPU) will begin the annual flushing of its water system for 2018 during the week of July 9. This phase of the work is expected to be complete by August 3rd. A second phase of hydrant flushing will be performed in the early fall.
Read MoreNPU’s new LED streetlights installed at four demonstration locations
Norwich Public Utilities (NPU) has installed 19 streetlights at four demonstration locations as its city-wide LED streetlight conversion project moves forward. Following an audit of all 5,000+ public and private streetlights in the city earlier this spring, NPU will be installing new, high efficiency streetlights across Norwich this summer.
Read MoreNorwich Public Utilities recognized for excellence in reliable and safe electric service
NORWICH – Norwich Public Utilities (NPU) was among 118 of the nation’s more than 2,000 public power utilities that earned the Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service. “This is a very special award for the men and women of NPU who
Read MoreMobile Gas Main and Services Survey
Norwich Public Utilities has contracted with Precision Pipeline Solutions (PPS) to conduct its annual mobile natural gas main survey and patrol.
Read MoreNPU participates in World Fish Migration Day on April 21
Norwich Public Utilities (NPU) will once again partner with the State of Connecticut’s Department of Energy and Environmental Protection (DEEP) to celebrate World Fish Migration Day on Saturday, April 21, 2018. As part of the celebration, events will be held at fourteen locations across Connecticut to demonstrate efforts being made to assist and improve migratory fish runs.
Read More2019 Budget Overview
NPU has presented its 2019 Budget for review and approval. Click to learn more.
Read MoreText-to-Pay
Norwich Public Utilities (NPU) customers now have the option of paying their bills via text message, the latest effort to increase the efficiency and convenience in the utility’s payment process.
Read More
NPU, ECHO partner on $500,000 rehabilitation of 32 affordable family housing units in Norwich
Latest investment brings NPU’s total affordable housing support with ECHO to more than $4.5 million since 2004 NORWICH – On Tuesday, Norwich Public Utilities (NPU) announced an investment of $500,000 through a Connecticut Housing Finance Authority’s tax credit program to rehabilitate 32 affordable family rental units in Norwich that are owned and operated by Eastern
Read MoreNPU provides $9,250 rebate to Norwich Arts Council for HVAC upgrade
Norwich Public Utilities (NPU) and the Norwich Arts Center (NAC) partnered on a significant heating, ventilation and air conditioning (HVAC) upgrade at the organization’s building at 60-64 Broadway in Downtown Norwich. The project, which was completed earlier this month, earned the nonprofit a rebate of $9,250 through NPU’s Cool Choice program.
Read More