173 North Main Street
Norwich, CT 06360
NPU is working with TRC Companies, Inc to perform safety inspections on our natural gas meters in your neighborhood, as required by the State of Connecticut Public Utilities Regulatory Authority (PURA).
Read MoreNatural gas customers of Norwich Public Utilities (NPU) will see a reduction in their monthly bills as a result of a provision in the recently approved State Budget that exempts the utility from the State’s Gross Receipts Tax.
Read MoreImpact of rising energy costs on NPU bills – Read more here
Read MoreDuring its March 2022 Board meeting, the NPU Board of Commissioners elected Stewart Peil as Chairman, following his reappointment to another five-year term on the Board by the Norwich City Council on March 21, 2022.
Read MoreNorwich Public Utilities (NPU) announced that it has contributed $148,848 to three local organizations through the State of Connecticut’s Neighborhood Assistance Act (NAA) program.
Read MoreNorwich Public Utilities (NPU) employees completed another successful fundraising campaign for the United Way of Southeastern Connecticut, raising $20,319.
Read MoreNew utility rates go into effect on November 1, 2021.
Read MoreThe City of Norwich and Norwich Public Utilities (NPU) opened their Emergency Operations Centers (EOCs) at 8:00 on Sunday, August 22, 2021.
Read MoreNorwich Public Utilities (NPU) will undertake one of its more challenging water main repair projects during the week of August 16-23 that will require a four-day closing of the 8th Street Bridge in Greeneville to all traffic and the removal of the railroad tracks at 8th Street.
Read MoreAugust 12, 2021 – As the excessive heat and humidity persist in Connecticut and the region, Norwich Public Utilities (NPU) has issued a Power Alert and is encouraging customers to voluntarily conserve energy for the next three days.
Read MoreJune 29, 2021 – As the heatwave persists in Connecticut and the region, Norwich Public Utilities (NPU) expects to see a very high demand for electricity through at least Thursday.
Read MoreNorwich Public Utilities (NPU) will begin the annual flushing of its water system for 2021 on Monday, June 7, and expects to have the work complete by the end of September.
Read MoreNorwich Public Utilities (NPU) has earned a Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service.
Read MoreDuring its April 2021 meeting, the NPU Board of Commissioners voted to authorize General Manager Chris LaRose to complete an agreement with Atlantic City Linen Services (ACLS) of Norwich to provide rate relief and a payment plan as the company prepares to re-open following its temporary shut-down in the early days of the pandemic in 2020.
Read MoreThe NPU Board of Commissioners approved increasing its annual financial contribution to the Norwich Community Development Corporation (NCDC) by $75,000, bringing its total support for Fiscal Year 2022 to $225,000.
Read MoreOn Monday, April 12, 2021, natural gas crews from Norwich Public Utilities (NPU) will begin construction on a one-month project in downtown Norwich to replace several hundred feet of cast iron piping and four service lines.
Read MoreNorwich Public Utilities (NPU) will observe the national Gas Utility Workers’ Day on March 18, 2021, a day to recognize the employees who provide one of the most valuable assets to our community – safe and reliable natural gas.
Read MoreDuring the January meeting of its Board of Commissioners, held on January 26, 2021, Norwich Public Utilities (NPU) announced that it has contributed $147,993 to three local organizations through the State of Connecticut’s Neighborhood Assistance Act (NAA) program.
Read MoreNPU’s online bill payment site will be undergoing routine maintenance this Sunday, January 24, 2021, from 5 AM to 8 AM. During this time, the site may be unavailable.
Read MoreNorwich Public Utilities (NPU) has completed another successful employee fundraising campaign event and will provide $32,110 to the United Way of Southeastern Connecticut in 2021.
Read MoreDuring its September 2020 meeting, the Board of Commissioners for Norwich Public Utilities (NPU) approved new rates for the four services we provide our customers.
Read MoreOn Thursday, November 5, 2020, a private tree contractor will be working with NPU and Norwich Public Works to remove a large tree at 204 Old Salem Road that has become a public safety hazard.
Read MoreAs statewide drought conditions persist, Norwich Public Utilities (NPU) is asking that residential and commercial customers consider making reasonable adjustments to their water use until conditions in the region improve.
Read MoreNorwich Public Utilities (NPU) is celebrating Public Power Week and National Public Gas Week which runs between October 4-10, 2020. These annual events that bring attention to the unique business models and considerable benefits not-for-profit utility providers bring to their customers and communities.
Read MoreAs of 10:00 this morning, we have approximately 4,000 customers out of service, down from a peak of more than 6,500 last night.
Read MoreAugust 3, 2020 – With Tropical Storm Isaias headed toward New England on Tuesday, Norwich Public Utilities (NPU) has taken several steps to be prepared for any customer emergencies or power outages.
Read MoreOfficials at Norwich Public Utilities (NPU) are anticipating a very high demand for electricity on Monday, July 27, 2020, as heat and humidity levels will be elevated. As a result, NPU is urging customers to use electricity wisely in the days ahead for two important reasons: (click to continue reading)
Read MoreNorwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA). This is a mandatory safety inspection that will take only a few minutes to perform.
Read MoreNorwich Public Utilities (NPU) will begin the annual flushing of its water system for the year on Wednesday, July 8, 2020 and expects to have the work complete by the end of September.
Read MoreNorwich Public Utilities (NPU) announced that it would extend its moratorium on utility shut-offs until September 9,2020, providing residential and commercial customer with more time to catch up on past due bills.
Read MoreThe American Public Gas Association (APGA) presented Norwich Public Utilities (NPU) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility.
Read MoreAs businesses affected by the pandemic begin to reopen, NPU wants to remind our commercial customers who were closed for that past several weeks that water inside your building’s plumbing has likely become stagnant during this time. This water can become unsafe to drink or otherwise use for domestic or commercial purposes.
Read MoreMay 13, 2020 – Norwich Public Utilities (NPU) is announcing a new initiative, the Special Payment Arrangement (SPA) program to assist customers who have fallen behind on their utility bills as a result of the Pandemic.
Read MoreThe American Public Gas Association (APGA) presented Norwich Public Utilities (NPU) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility.
Read MoreOn Monday, May 4, 2020 Norwich Public Utilities (NPU) will be begin its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters.
Read MoreAt a virtual Board meeting on Tuesday, April 28, 2020, the Norwich Public Utilities (NPU) Board of Commissioners approved two resolutions to implement a recent Executive Order from Governor Ned Lamont dramatically reduces interest rates on late payments.
Read MoreDue to the unfortunate shutdown of many food preparation establishments across the State of Connecticut due to the COVID-19 pandemic, Norwich Public Utilities (NPU) is reaching out to inform facilities of the proper shut down procedures for indoor Active Grease Recovery Units (AGRUs). Click for more information
Read MoreDue the closure of NPU to the public as a precaution from the coronavirus pandemic, the City of Norwich Board of Public Utilities Commissioners and Sewer Authority meetings scheduled for Tuesday, March 24, 2020 will be made available to the public through a WebEx link. Citizens wishing to address the Board during the Public Comment period may do so online. Click for more information.
Read MoreEffective Saturday, March 21 at Midnight, all non-essential employees of Norwich Public Utilities (NPU) will be working remotely in response to the coronavirus pandemic.
Read MoreNorwich Public Utilities (NPU) has announced that it will temporarily close its Customer Service Center, located at 173 North Main Street, effective on Monday, March 16, 2020. In addition, its offices located at 16 South Golden Street will be closed to the public until further notice.
Read MoreOn Tuesday, February 18, Norwich Public Utilities (NPU) presented Reliance Health with a rebate for $28,145 following the successful completion of a large-scale energy efficiency project. As a result of this project, Reliance Health will realize a savings of more than $12,000 on their annual energy costs.
Read MoreDuring the February meeting of its Board of Commissioners, Norwich Public Utilities (NPU) announced it has contributed $141,478 to four local organizations through the State of Connecticut’s Neighborhood Assistance Act program which allows businesses to make tax credit payments to qualified nonprofits.
Read MoreNorwich Public Utilities (NPU) has completed its most successful employee fundraising campaign ever and will provide $39,114 to the United Way of Southeastern Connecticut in 2020. Both the total dollars raised and percentage of employee participation (109, or 77%) have exceeded any other level of support by NPU.
Read MoreAugust 27, 2019 – The Norwich Public Utilities (NPU) Board of Commissioners authorized General Manager Chris LaRose to execute a contract to extend the utility’s agreement to provide water to the Mohegan Utility Tribal Authority for the next ten years.
Read MoreNovember 14, 2019 – Norwich Public Utilities (NPU) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service.
Read MoreOctober 15, 2019 – As part of its celebration of Public Power Week, Public Gas Week and Customer Service Week, Norwich Public Utilities (NPU) announced that it will provide a ‘Day of Caring’ for Thames River Place on Friday, October 18.
Read MoreOctober 4, 2019 – Norwich Public Utilities (NPU) will recognize three national weeks between October 6 and 13 with a series of employee and public activities to acknowledge Public Power Week, Public Gas Week and National Customer Service Weeks.
Read MoreOn September 3, 2019, Norwich Public Utilities (NPU) presented a check for $61,000 to Sovereign Management, the owners of the Shannon Building in Downtown Norwich, following the completion of a significant energy efficiency project. As a result of the project, the owner’s annual energy costs will be reduced by $82,000.
Read MoreNorwich Public Utilities (NPU) has completed its largest natural gas construction project for the 2019 construction season, replacing 5,800 feet of natural gas main along Hamilton Avenue between East Main Street and Smith Avenue.
Read MoreNorwich Public Utilities (NPU) will begin the annual flushing of its water system for 2019 during the week of July 15. This work is expected to be complete by early September.
Read MoreNorwich Public Utilities (NPU) presented Backus Hospital, part of the Hartford Healthcare System, with a rebate check for $46,635 following the successful completion of a recent energy-efficiency upgrade during a brief ceremony on Monday afternoon, July 15, 2019.
Read MoreMay 14, 2019 – Norwich Public Utilities (NPU) hosted a groundbreaking ceremony to mark the start of construction for an emergency interconnection water line that will serve the Town of Sprague. The unique partnership provides NPU with additional state resources while allowing Sprague to avoid the cost of installing the water line on its own.
Read MoreNorwich Public Utilities (NPU) presents Bob’s Discount Furniture with a rebate check for $64,065.15 following the successful completion of a major lighting upgrade project at the company’s Norwich warehouse located on Jewett City Road in the Taftville section of Norwich.
Read MoreNPU has been made aware of an issue affecting some customers who pay their utility bill online with a credit card.
Read MoreOn March 5, 2019, the Norwich Public Utilities (NPU) Board of Commissioners voted to approve the reallocation of ownership of micro-generation projects developed by the Connecticut Municipal Electric Energy Cooperative (CMEEC) after Wallingford Electric exited the project.
Read MoreEffective on March 1, 2019, Norwich Public Utilities (NPU) will increase its Purchased Gas Adjustment (PGA), which will have an impact on the bills of all our natural gas customers.
Read MoreNorwich Public Utilities (NPU) is providing mutual aid to National Grid following a natural gas issue in Rhode Island that has impacted thousands of customers this week.
Read MoreWith the first significant storm of 2019 expected in Connecticut over the weekend, Norwich Public Utilities (NPU) is prepared to respond to any issues that could impact the utilities’ natural gas, water, electric or wastewater services.
Read MoreNorwich Public Utilities (NPU) announces that it will waive late fees for federal employees who are not being paid and are unable to pay their utility bills while the situation continues.
Read MoreNorwich Public Utilities (NPU) has partnered with CorePlus Credit Union to bring a new ATM to the Customer Service Center at 173 North Main Street, Norwich, CT. The ATM was installed in December 2018 and is now open for use, Monday through Friday, 8:00 am to 5:00 pm.
Read MoreNorwich Public Utilities (NPU) has awarded Three Rivers Community College (TRCC) with a rebate of $95,018 following the successful completion of a facility-wide upgrade of its interior lighting.
Read MoreNorwich Public Utilities (NPU) is pleased to announce the successful completion of its 2019 fundraising campaign to support the United Way of Southeastern Connecticut.
Read MoreThe continued success of the natural gas expansion efforts of Norwich Public Utilities (NPU) is expected to generate $813,000 in new annual revenue for the City of Norwich.
Read MoreStarting the week of October 15, 2018, three employees from Vanguard Utility Services will be continuing the deployment of automated metering infrastructure, better known as AMI meters, for water and electric customers. They will start with water meters.
Read MoreFor the third consecutive year, a three-man lineworker team from Norwich Public Utilities (NPU) has won the Lineworkers Rodeo, an annual event hosted by the New England Public Power Association (NEPPA) in Littleton, MA on September 20 and 21.
Read MoreNorwich Public Utilities (NPU) is sending 13 employees to assist with the response to a series of natural gas explosions on Thursday evening in Lawrence, Andover and North Andover, Massachusetts. Media reports indicate there were 60-80 fires and 40 homes damaged in the communities which are served by Columbia Gas.
Read MoreOur thoughts are with the Massachusetts communities impacted by the events that occurred on Thursday. In light of these events, NPU is reminding customers of important natural gas safety information.
Read MoreNorwich Public Utilities (NPU) has received three national commendations from the American Public Power Association (APPA) for its mutual aid efforts in Puerto Rico, Florida and the US Virgin Islands in 2017 and 2018.
Read MoreOn Wednesday, August 29, Norwich Public Utilities (NPU) will begin the work of replacing an 80-foot span of natural gas main that traverses the 8th Street Canal Bridge in the Greeneville section of Norwich.
Read MoreOn Monday, July 23, crews from Norwich Public Utilities (NPU) will begin a project to replace nearly 2,000 feet of cast-iron natural gas piping with safer, modern piping. This work will take place along West Thames Street, from Dunham Street to Bushnell Place and should be complete by October.
Read MoreNPU will conduct a public informational meeting on August 1, 2018 at 6 PM at 16 South Golden Street, Norwich, on the updated draft of its existing Combined Sewer Overflow Long Term Control Plan (CSO/LTCP).
Read MoreNorwich Public Utilities (NPU) will begin the annual flushing of its water system for 2018 during the week of July 9. This phase of the work is expected to be complete by August 3rd. A second phase of hydrant flushing will be performed in the early fall.
Read MoreNorwich Public Utilities (NPU) has installed 19 streetlights at four demonstration locations as its city-wide LED streetlight conversion project moves forward. Following an audit of all 5,000+ public and private streetlights in the city earlier this spring, NPU will be installing new, high efficiency streetlights across Norwich this summer.
Read MoreNORWICH – Norwich Public Utilities (NPU) was among 118 of the nation’s more than 2,000 public power utilities that earned the Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service. “This is a very special award for the men and women of NPU who
Read MoreNorwich Public Utilities has contracted with Precision Pipeline Solutions (PPS) to conduct its annual mobile natural gas main survey and patrol.
Read MoreNorwich Public Utilities (NPU) will once again partner with the State of Connecticut’s Department of Energy and Environmental Protection (DEEP) to celebrate World Fish Migration Day on Saturday, April 21, 2018. As part of the celebration, events will be held at fourteen locations across Connecticut to demonstrate efforts being made to assist and improve migratory fish runs.
Read MoreNPU has presented its 2019 Budget for review and approval. Click to learn more.
Read MoreNorwich Public Utilities (NPU) customers now have the option of paying their bills via text message, the latest effort to increase the efficiency and convenience in the utility’s payment process.
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Latest investment brings NPU’s total affordable housing support with ECHO to more than $4.5 million since 2004 NORWICH – On Tuesday, Norwich Public Utilities (NPU) announced an investment of $500,000 through a Connecticut Housing Finance Authority’s tax credit program to rehabilitate 32 affordable family rental units in Norwich that are owned and operated by Eastern
Read MoreNorwich Public Utilities (NPU) and the Norwich Arts Center (NAC) partnered on a significant heating, ventilation and air conditioning (HVAC) upgrade at the organization’s building at 60-64 Broadway in Downtown Norwich. The project, which was completed earlier this month, earned the nonprofit a rebate of $9,250 through NPU’s Cool Choice program.
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