Natural Gas 860-887-7207
Control Room Operators are on duty 24 hours a day/7 days a week to take all emergency calls.
General Inquiries 860-887-2555
Chris LaRose, General Manager 860-887-2555
Community Relations 860-823-4135
Gas Expansion 860-823-4514
Report Street Lights Out 860-887-2555 or use the form below (PLEASE DO NOT USE THIS FORM TO REPORT A POWER OUTAGE AT A HOME OR BUSINESS.)
Use this form to report a street light that is not working properly. PLEASE DO NOT USE THIS FORM TO REPORT A POWER OUTAGE AT A HOME OR BUSINESS.
173 North Main Street, Norwich, CT 06360
Customer service is M-T-TH-F 8:00am – 4:30pm, W 8:00am – 5:30pm
16 South Golden Street, Norwich, CT 06360
Hours of Operation: Monday – Friday, 7 AM – 4:30 PM
If you have a utility related emergency, please call the appropriate phone number in the above list.
All employment opportunities for Norwich Public Utilities are managed by the City of Norwich Department of Human Resources. For a listing of current employment opportunities, visit City of Norwich Employment Opportunities.
Directions From I-395 South: Take Exit 11 to Route 82 East. (Right turn from the exit). Follow Route 82 to Route 2 East. (Take a right at the intersection) Follow Route 2 East to Route 12 North -North Main Street. NPU Customer Service Center is located on the right hand side 1⁄4 mile from the intersection of Route 2 and 12.
Directions From I-395 North: Take Exit 18 to Route 97 (right turn from the exit). Follow Route 97 to Route 12 South, approx. 2 miles. Follow Route 12 South for approximate 2.5 miles. NPU Customer Service Center is located on the left side.