In response to concerns raised by the public, the Norwich City Council and the NPU Board, we are placing a stronger emphasis on training and education on the City’s Ethics Policy.

To view a copy of the City of Norwich Code of Ethics, click here.

Ethics Policy Statement

The Community Impact Report includes information and statistics on the wide range of investments, projects, performance, and services that keep NPU busy providing reliable utility services and programs to our community.

2019 Community Impact Report

NPU’s revised Strategic Plan was adopted by the Norwich Board of Public Utilities Commissioners on May 28, 2019.  The attached presentation highlights the Strategic Plan.

2019 NPU Strategic Plan Presentation

NPU’s fiscal year starts July 1st and ends June 30th.  Budgets are submitted to the Board of Commissioners for approval before being sent to the Norwich City Council.

FY24 Budget

FY23 Budget

FY22 Budget

FY21 Budget

FY20 Budget

FY19 Budget

FY18 Budget

FY17 Budget

FY16 Budget

FY15 Budget

View Brouchure PDF

The annual water quality report, also called the consumer confidence report (CCR) contains important information about the sources and quality of Norwich’s municipal water supply.

For prior years’ reports, visit the water services page.

Water Quality Report 2023

2023 Water Quality Report

NPU has established guidelines for properly installing residential electric, water, and sewer services within NPU’s service territory.  For more information or questions about these requirements, please contact an NPU Project Coordinator at 860-823-4513.

Residential Electric Utility Service Installation Guidelines – Coming Soon

Residential Electric Meter Installation Guidelines

Residential Water Utility Service Installation Guidelines

Residential Sanitary Sewer Utility Service Installation Guidelines

Sanitary Sewer Design, Construction, and Installation Guidelines

Note:  For natural gas service, please contact an NPU Project Coordinator at 860-823-4513.

To download utility drawings referenced in the Installation Guidelines, click here.

This information is hosted by Anthem for purposes of satisfying the 2020 Transparency in Coverage rule.

Anthem Detailed Health and Pharmacy Plan Information


No Suprise Billing.  This information is hosted by Anthem for purposes of satisfying the “No Surprises Act” included in the Federal Consolidation Appropriations Act of 2021.

Link to Anthem No Surprise Billing