The employees of Norwich Public Utilities are committed to providing the highest level of customer service for the community we serve. We are your friends and neighbors. We are scout leaders, sports team coaches, PTO members and volunteers fire fighters. We know what being part of a community is all about. We take pride in our community and work to make Norwich the best place to live, work and do business.

TillyNPU uses its resources to support the community in a variety of ways. We offer tours of our facilities to groups looking to learn about the processes involved in providing utility services. We are a member of the national Clean Cities program, promoting the reduction of petroleum for transportation. We bring our mascot, Tilly the talking truck to community and school events to promote safety and energy conservation. Members of our staff are available to speak on topics such as energy efficiency at civic meetings.  We provide a host of in-kind services, including hanging holiday lights and event banners.

NPU and our employees believe in giving back to the community we serve.  We support the United Way of Southeastern Connecticut through an annual giving campaign, which, through the generosity of our employees we raise more than $36,000 to help fund United Way’s programs and services.  We volunteer each month to help at the local Mobile Food Pantry.  We host blood drives and food drives.  If there is a need in our community, NPU is there.

To contact us regarding participation in a community event, please email

We believe that communication is the key to supporting our community. We issue NPYou!, a quarterly newsletter that showcases projects, technology and other topics that impact our business and our community. We communicate via press releases to our local media. We encourage our customers and other interested parties to follow us on Twitter and Facebook for up-to-the minute real-time updates and notices.

Most importantly, we want to hear from you! Whether it is to report a streetlight out in your neighborhood, or give us feedback on our level of service, we know that to be truly successful in accomplishing our mission we need to know what our customers – the people that own Norwich Public Utilities – are thinking and what they need from us. We encourage our customers to communicate with us through one or more of the various methods available – by phone, in person, through email, social media, or by attending the monthly Board of Commissioners meeting.