How Do I?
How do I arrange to get my utilities turned on?
If you are moving to, or within Norwich, simply contact us at 860-887-2555 to have your electric, gas, water and/or sewer utility accounts activated. In most cases this can be done with one brief phone call. Please make sure to give us at least 2 business days prior to your move date to set up your service. Norwich Public Utilities may require a security deposit.
In most cases we simply need the following information:
Social Security Number
Date of Birth
Copy of valid lease
How do I terminate my utility service(s)?
If you need to arrange termination of your utility service, please call us at 860-887-2555. We require a minimum of 2 business days prior to your move to arrange for termination.
How do I report a utility outage or issue?
To report an outage, disruption, or other problem with your utility service: Call 860-887-2555. Please do not use email to notify NPU of an emergency utility issue. For more information, click here.
How do I find assistance if I am having trouble paying my utility bill?
If you are having a problem paying your bill, please let us know right away. We want to work with you to find an early solution so you don’t risk losing your utility service. Call one of our Customer Service Representatives at 860-887-2555. We can review your account with you and talk about setting up a payment schedule. For information on available energy assistance programs, click here.
How do I pay my bill?
NPU currently offers several convenient bill payment options to make your life less complicated. Choose the one that best fits your lifestyle:
- Online Bill Pay
- Pay by Phone
- Pay by Mail
- Pay in Person
Tired of writing the same check every month? Simplify your bill payments by enrolling in NPU’s convenient automatic recurring payment service — AutoPay. Each month, the “amount due” shown on your utility statement will be automatically deducted from your bank account or credit card account. You’ll never have to worry about making another utility payment!
Enrolling for AutoPay is easy. Simply access your account online and follow the Automatic Payment instructions on the welcome screen.
Once AutoPay is active on your account, you will see the AutoPay notice on your statement or receive an email if you are enrolled in eBill. Until that time, please continue to pay your bill as usual to avoid late charges.
Once AutoPay is active, you can choose to continue receiving your utility statement each month.
For more information about AutoPay, call a NPU Customer Service representative at 860- 887-2555.
Online Bill Pay
Pay your bill from the comfort of your home using NPU’s safe and secure 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your NPU account number. We accept Visa, Mastercard, Discover and eCheck.
Norwich Public Utilities customers now have the option of paying their bills via text message, the latest effort to increase the efficiency and convenience in the utility’s payment process.
The process for signing up for text-to-pay is very simple and should take just a few minutes.
- On the NPU website, customers simply update their account information, including a credit card if they have not registered one with NPU.
- Select the text and email option in the drop-down menu for receiving invoices
- Enter mobile phone number and email address for the appropriate account(s).
Once registered, NPU will send a confirmation email and text to the customer; once ‘OK’ is responded, the customer is now ready to pay their NPU bill via text message.
NPU customers can text “Stop” to unsubscribe to any invoice notification or “Resume” to restart the text-to-pay option at any time.
Pay by Phone
Call NPU at 860-887-2555 during normal business hours and make your payment right over the phone. Payment can be made with a valid credit card or bank account.
Pay by Mail
To ensure quick and accurate payment processing, we offer the following tips:
- Do not send cash through the mail!
- Make your check payable to “NPU”
- Write your NPU account number on the check
- Remember to sign the check
- Use the envelope provided with your statement. If you lose the envelope, send your payment to:
- P.O. Box 1087
- Norwich, CT 06360
- Enclose the payment coupon — which tears off the bottom of your bill — with your check
Pay in Person
Payments are always accepted at our Customer Service Center from Monday through Friday from 8:00 A.M. to 5:00 P.M. Located on North Main Street in the Greeneville section of Norwich, the Service Center is a “one-stop shop” for all your service needs. Whether you want to establish a budget plan, pay your bill, or update your account information, our knowledgeable Customer Service Representatives are always happy to assist you.
For convenient after-hours payment, Drop Boxes are available at the following locations:
- Outside the Customer Service Center building
- NPU’s Compressed Natural Gas (CNG) station driveway, located just yards away from the Customer Service Center
- Norwich Senior Center
Payments left in any drop box will be processed no later than the next business day.
The following payment agencies will also accept your utility payments:
- Chelsea Groton Savings Bank — all branches
- Greeneville Drug Store, 213 Central Ave., Norwich
If you pay your bill at either of these locations, please allow three (3) business days for payment processing.
NOTE: If you are paying on your Due Date, please pay at our Customer Service office to avoid late payment fees.
How do I sign up for paperless billing?
Save time–and trees–by signing up for eBill, NPU’s efficient and worry-free paperless billing feature. Each month, instead of receiving a paper copy of your statement in the mail, you will instead received an email notification letting you know your statement is available for viewing online. Simply login to your utility account to view your statement at your convenience. You can view up to 18 months of statements and even see the last 13 months of utility consumption on a graph!
How do I connect to the city water supply?
Contact a Project Coordinator to ensure the availability of city water at your property. NPU project coordinators can be reached Monday through Friday between 8:00 AM and 4:30 PM. Project coordinators are experts in the services we offer and can often make recommendations that will save you time and money. Best of all, our consultations are free of charge.
I would like to connect to city sewers. How do I do this?
Contact a NPU project coordinator to ensure the availability of city sewer at your property. The NPU project coordinator will assist you through the process of connecting to the city sewer system if it’s available to your property. Call 860-823-4149 for more information.
How do I read my meter?
You can read your meters and then call in the reading to our 24-hour voice mail system (860-823-4123). Just follow the directions on our How To Read Your Meter (for electric, gas or water.) Please note, our meter readers will still need to gain access to the meters in your home several times a year to verify that the meter is correctly recording your utility usage.
How do I convert to natural gas for my home?
It has never been easier to convert your home to economical, clean burning, safe and abundant natural gas. Simply call us at 860-823-4514, or email firstname.lastname@example.org to find out if gas is available at your property. For more details, click here.
How do I request a FREE home energy analysis?
Here’s how you can request a FREE Home Energy analysis:
Visit Lantern Energy’s website for more details and to complete an online request form.
Call the Lantern Energy scheduler at 1-877-878-3006
Visit the Energy Programs & Rebates page for more information on NPU’s efficiency programs, including rebates for high efficiency equipment.