173 North Main Street
Norwich, CT 06360

Contact Information

Emergencies –

Electric 860-887-2555

Natural Gas 860-887-7207

Water 860-887-2555

Sewer 860-887-2555

Control Room Operators are on duty 24 hours a day/7 days a week to take all emergency calls.

General Inquiries 860-887-2555

Chris LaRose, General Manager 860-887-2555

Billing 860-887-2555

Call Before You Dig! 1-800-922-4455 or 811

Community Relations 860-823-4135

Purchasing/Stores  860-823-4503

Gas Expansion 860-823-4514

Report Street Lights Out 860-887-2555 or use the form below.

Reporting a Street Light Out

Use this form to report a street light outage.
  • Date Format: MM slash DD slash YYYY
  • Please include the street light number and location (include nearest cross street). This form is to report a street light that is not working correctly. PLEASE DO NOT USE THIS FORM TO REPORT A POWER OUTAGE.


Customer Service Center:

173 North Main Street, Norwich, CT 06360

Hours of Operation:  Monday – Friday, 8 AM – 5 PM

Business Office:

16 South Golden Street, Norwich, CT 06360

Hours of Operation: Monday – Friday, 7 AM – 4:30 PM


communitymatters@npumail.com for non-emergencies only; if you have a utility related emergency, please call the appropriate phone number in the above list.

To Join Our Team:

All employment opportunities for Norwich Public Utilities are managed by the City of Norwich Department of Human Resources. For a listing of current employment opportunities, visit City of Norwich Employment Opportunities.

Directions to our Customer Service Center:

View Larger Map

Directions From I-395 South: Take Exit 11 to Route 82 East. (Right turn from the exit). Follow Route 82 to Route 2 East. (Take a right at the intersection) Follow Route 2 East to Route 12 North -North Main Street. NPU Customer Service Center is located on the right hand side 1⁄4 mile from the intersection of Route 2 and 12.

Directions From I-395 North: Take Exit 18 to Route 97 (right turn from the exit). Follow Route 97 to Route 12 South, approx. 2 miles. Follow Route 12 South for approximate 2.5 miles. NPU Customer Service Center is located on the left side.