Efficiency Programs & Rebates

Recognizing energy efficiency as a solution to rising energy costs, Norwich Public Utilities (NPU) has a comprehensive conservation program. Energy efficiency affects the entire Norwich community — from individuals to families to businesses.

NPU provides its residential and business customers with energy-saving tips, programs, and rebates.

Check out this video for 10 Tips on Saving Energy.

To learn more about energy efficiency, contact NPU at:
Email efficiencymatters@npumail.com or call 860-887-2555.

We want to help you save money and conserve energy by making your home more energy efficient. Enjoy the benefits of saving energy all year long — save on heating costs in the winter and cooling costs in the summer!

NPU has contracted with Lantern Energy to perform this service. In one easy visit, Lantern’s certified technicians will:

  1. Conduct an overall health and safety check of your house, including a combustion appliance zone test and carbon monoxide (CO) test.
  2. Perform a blower door test to find and correct air leakage around your house.
  3. Perform a duct blast test to find and correct air leakage in ductwork.
  4. Upgrade your lighting from incandescent bulbs to LED bulbs.
  5. Install water and water heating energy-saving measures including low-flow showerheads, faucet aerators, and pipe insulation.
  6. Make suggestions for additional measures and steps to improve energy efficiency.
  7. Provide special rebate offers for replacing inefficient home appliances and installing additional attic wall and attic insulation (as applicable).

This HES program is offered to 1-4 unit homes.  Any building exceeding 4 units must receive preapproval.  Your only cost for these services is a $50.00 co-pay (per unit).

Here’s how you can request a home energy analysis:

  1. Visit Lantern Energy’s website for more details and to complete an online request form.
  2. Call the Lantern Energy scheduler at 1-877-878-3006

Tips: for more information on ways to save energy in your home, click on the following links:

Energy Star

Energy Star is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency.

NPU electric customers can get $60 back from NPU on the purchase of these Energy Star-qualified appliances:

  1. Electric water heaters
  2. Window air conditioners

Limit one rebate per appliance per residential electric utility account (maximum three air conditioners). Note: Energy Star criteria are subject to change. Appliances must meet the current Energy Star criteria at the time of rebate submission in order to qualify for the rebate.

NPU offers up to a $500 rebate for the purchase of an Energy Star-qualifying water heaters and heat pump dryers. Additional information is located on the rebate form.

To receive your rebate:

Download the appropriate rebate form:

  1. 2024 Air Conditioner Rebate Form
  2. 2024 Electric Water Heater Rebate Form
  3. 2024 Heat Pump Dryer Rebate Form
  4. Fill out the form completely.
  5. Enclose a copy of your dated sales receipt showing the make and model of the appliance, a copy of the yellow “Energy Guide” label, and a copy of your most recent electric bill.
  6. Mail/email these items to the address on the rebate form.

Please: Do not include the rebate coupon with your utility bill payment.  Incomplete information may delay or disqualify your rebate. Please allow 30 days for processing the rebate.  NPU reserves the right to provide the rebate in the form of a credit on your electric account.

NPU customers are eligible for a rebate of up to $1.00/sq. ft. for wall insulation, and up to $1.50/sq. ft. for attic insulation.  Insulation must be installed by a licensed insulation contractor.  Not valid for homeowner-installed insulation or new development (retrofit application only).  Maximum lifetime rebate allowance of $8,000.  There is a $2,000 maximum rebate per unit on multi-family properties, not to exceed $8,000 lifetime rebate allowance.  Please see the rebate form for additional details.


2024 Wall/Attic Insulation Rebate Form

Installing a new high-efficiency central air system, cooling and heating combination system pump, or heat pump unit, or replacing an old unit? Take advantage of NPU’s Cool Choice Rebate Program or CHIPP (Cooling & Heating Incentive Pilot Program).  Involve us early in your planning process to maximize your rebate.  For more details, contact efficiencymatters@npumail.com.

2024 Cool Choice Rebate Form

CHIPP Program Information

NPU offers rebates for customers to upgrade their natural gas heating systems (including water heaters) to high-efficiency equipment.

NPU reserves the right to provide the rebate in the form of a credit on your natural gas account.

Don’t have natural gas at your home? Email efficiencymatters@npumail.com or call 860-887-2555 to learn if natural gas is available in your area. Natural gas is a clean, versatile, and always available home heating source.

2024 Natural Gas Heating Equipment Rebate Form

Natural Gas Incentive Form

For more information, click here.

NPU requires an interconnection agreement prior to any solar installation in order to tie the customers’ system into our distribution system.  For more information see the below links or email efficiencymatters@npumail.com.

NPU Solar Interconnection Process Description

Sample NPU Solar Interconnection Application

NPU Solar Interconnection Application