NPU adjusts hours for Customer Service Center

As part of an effort to enhance its in-person customer service functions, Norwich Public Utilities (NPU) will be adjusting the hours of its Customer Service Center on North Main Street to manage the flow of customer interactions each day.

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NPU launches Get The Lead Out Campaign

As part of an effort to enhance its in-person customer service functions, Norwich Public Utilities (NPU) will be adjusting the hours of its Customer Service Center on North Main Street to manage the flow of customer interactions each day.

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Natural Gas Safety: Removing snow from meters

It is important to keep the area around your natural gas meter free from snow so that fire departments and
other emergency response agency personnel have access to it in case of an emergency shut-off situation.

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Rep. Joe Courtney discusses dam repairs with NPU

As part of his regular communications with Norwich Public Utilities (NPU) on their operations and investments, Congressman Joe Courtney has expressed an interest in the 8th Street Hydro Facility on the Shetucket River.

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NPU is prepared for severe weather

Norwich Public Utilities (NPU) is prepared to respond to severe weather and has enhanced how it will communicate with customers during emergencies. As part of its enhanced customer communications efforts, NPU has implemented two new technologies.

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What not to flush

Many consumer products, including those marked “disposable” or “flushable,” can cause problems within the sewer system. These products do not break down properly and can block sewer lines.

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Impact of rising energy costs on NPU bills

Inflation is impacting every part of daily life and every industry in the global economy. From grocery stores and gas stations to restaurants and car dealerships, the price of just about everything is increasing.

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Ten Tips… for a safe summer

Summer is a great time to enjoy the outdoors, stay active and have fun. Make sure you take steps to avoid illness or injury this year: Avoid heat exhaustion or heat stroke by staying hydrated, wear loose, lightweight clothing, and avoid spending time outdoors during the hottest part of the day (11 a.m. to 3 p.m.).

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Annual natural gas leak survey underway this summer

NPU is working with TRC Companies to perform safety inspections on our natural gas meters in your neighborhood, as required by the State of Connecticut Public Utilities Regulatory Authority (PURA). This is a mandatory safety inspection that only takes a few minutes to perform. Gas services that cannot be inspected as part of this survey must be turned off per state regulation.

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NPU supports Light Up Navajo Project

NPU, as a member of the American Public Power Association (APPA) recently participated in the Light Up Navajo project, a combined effort between the Navajo Tribal Utility Authority (NTUA) and the APPA to bring electricity to approximately 14,000 homes within the 27,000-square-mile Navajo Nation. These homes represent 75 percent of all U.S. households that do not have power.

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Congressman Courtney visits NPU to discuss federal investment opportunities

Congressman Joe Courtney visited Norwich Public Utilities (NPU) in November to discuss a variety of infrastructure and economic development projects that could be suitable for federal investment in light of the bill recently signed into law by President Biden. The NPU projects span all four utility services – natural gas, electric, water, and wastewater, in addition to projects that could support economic development in Norwich in the years ahead.

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Natural Gas Safety: Removing snow from meters

Norwich Public Utilities (NPU) reminds natural gas customers to be aware of a number of safety tips regarding their gas meters this winter. It is important to keep the area around the meter free from snow so, that fire departments and other emergency response agency personnel have access to gas meters in case of an emergency shut-off situation.

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Ten Programs to save you money:

Programs to save you money: NPU offers a variety of programs and rebates to save customers money by lowering energy consumption and improving energy efficiency.

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A minute with the Mayor: Staying strong and optimistic in 2022

As we begin 2022, I fully understand that just about everyone in our community has been as patient and persistent as they could have possibly been over the past 21 months. There has been so much change, delay and inconvenience related to the pandemic, above and beyond all of the sickness, death and sadness in Norwich and around the world. But I have always been a firm believer in the old adage that adversity does not develop one’s character; it reveals it.

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NPU marks Public Power Week with a contribution to UCFS

In recognition of Public Power Week (October 3-9, 2021), Norwich Public Utilities (NPU) made a $1,000 donation to United Community & Family Services (UCFS) in recognition of the outstanding job its front-line healthcare workers have done for the region throughout the pandemic.

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