10 reasons to install a heat pump system

What is a heat pump? It’s an all-in-one heating and air conditioning system that works year-round to keep your home or business comfortable. During the winter, it collects heat from outdoor air and transfers it inside. During the summer, it doubles as an air conditioner by extracting heat from inside and transferring it outside. Saves 

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Small Business Administration COVID-related support

Small Business Administration COVID-related support The U.S. Small Business Administration (SBA) is a federal agency that works to help small businesses of all types get started, grow and thrive. The SBA website is a great resource for information on programs, products and services that are available to small businesses SBA Products and Resources SBA works 

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NPU celebrates virtual Public Power and Public Gas Weeks

NORWICH – Norwich Public Utilities (NPU) celebrated Public Power Week and National Public Gas Week which occurred between October 4-10. These annual events bring attention to the unique business models and considerable benefits not-for-profit utility providers bring to their customers and communities. “NPU is proud of the critical role we play in the daily lives 

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NPU extends shut-off moratorium

Norwich Public Utilities (NPU) has extended its moratorium on utility shut-offs until September 9, 2020, providing residential and commercial customers with more time to catch up on past due bills. During a presentation at the June Board meeting, NPU Commissioners were told that 19% of all customers – residential and commercial – were past-due on 

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NPU receives prestigious SOAR for operational excellence

The American Public Gas Association (APGA) presented NPU with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable distribution pipeline system. To accomplish this mission, a forward-thinking 

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New social distancing procedures in place

Like most of the nation, in March NPU closed its facilities to the public, including the Customer Service Center to prevent the spread of the coronavirus. Now that the State has moved into Phase 2 of its reopening plans, NPU is taking steps to reopen our facilities, while ensuring necessary health and safety measures are 

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Annual gas infrastructure safety inspection underway

In May NPU began its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters. The survey takes about four months to complete. Precision Pipeline Solutions (PPS) was hired to complete this survey; all PPS employees will have an NPU placard on their vehicles along with NPU contractor 

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Cool off this summer with CHIPP

As the dog days of summer heat up, there has never been a better time to take advantage of CHIPP, Norwich Public Utilities’ (NPU) Cooling & Heating Incentive Pilot Program. Residential and small commercial customers who install a qualifying cold climate heat pump (an all-in-one heating and air conditioning system) will receive a $1,200 per 

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Important information for the business community

  By Chris LaRose As part of our ongoing support for our community during these unprecedented times, Norwich Public Utilities (NPU) is happy to provide the following information on a very important government program that could provide you and your organization with financial assistance. The Chamber of Commerce of Eastern CT has gathered nearly two 

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NPU provides Reliance Health with $28,145 rebate for energy-efficiency project

NORWICH – On Tuesday, February 18, Norwich Public Utilities (NPU) presented Reliance Health with a rebate for $28,145 following the successful completion of a large-scale energy efficiency project. As a result of this project, Reliance Health will realize a savings of more than $12,000 on their annual energy costs. “Reliance Health is an invaluable part 

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The Census is Vitally Important to Norwich – Do your part!

By Mayor Peter Nystrom Earlier this year, the federal government officially launched the 2020 U.S. Census which takes place every ten years, as mandated by our Constitution. The census attempts to count every single person living in the United States – both citizens and noncitizens – and helps our government with several critical functions that 

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Learn more about the Medical Reserve Corps

The first response to any crisis or disaster is a local response. Uncas Health Medical Reserves Corp (MRC) is recruiting volunteers to respond during public health emergencies and assist in activities that promote health and safety in our community. No prior experience is required – just the willingness to support your community in times of 

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NPU Board Unanimously Approves FY 2021 Budget

At its March meeting, the Norwich Public Utilities (NPU) Board of Commissioners unanimously approved the FY 2021 budget for NPU. This draft budget was developed prior to the coronavirus pandemic, which will have a significant impact on NPU revenues. While it is too soon to make any projections as to the extent of these changes, 

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NPU approves framework for wastewater Inter-Municipal Agreement

In September 2019, the Sewer Authority of the City of Norwich approved the framework of a 20-year, inter-municipal agreement with the Towns of Bozrah, Franklin, Lisbon, Preston and Sprague to provide wastewater plant capacity. The towns must now approve individual contracts with NPU through their individual Water Pollution Control Authorities (WPCAs). Each town will pay 

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NPU recognized as Smart Energy Provider

Norwich Public Utilities (NPU) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association (APPA) for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service. “We’re honored to be recognized for our efforts to 

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Help us save baseball in Norwich

  By Mayor Peter Nystrom One of the things I’ve always loved about baseball is its simplicity: ball or strike, fair or foul, safe or out. The rules of baseball have never changed and never will – which is part of the charm of a game that has entertained millions of us for such a 

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NPU provides 8 Commercial customers with $63,498 in rebates in Q4

Eight Commercial / Industrial customers of NPU earned $63,498 in rebates in the fourth quarter of 2019 by completing a variety of energy efficiency upgrades. The cost of the improvements made by the customers totaled $351,375; most of this work involved the installation of LED lighting, both internal and external. By making these upgrades, the 

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Chris LaRose named General Manager of NPU

LaRose signs a three-year contract after serving in acting capacity since last November Chris LaRose was been named General Manager of Norwich Public Utilities by the organization’s Board of Commissioners during its July meeting. LaRose had been serving as Acting General Manager since November, 2018. “I am both excited and honored to be named General 

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NPU completes largest natural gas project of the year

Coordination with State will save ratepayers $125,000 on paving costs In September, Norwich Public Utilities (NPU) completed its largest natural gas construction project for the 2019 construction season, replacing 5,800 feet of natural gas main along Hamilton Avenue between East Main Street and Smith Avenue. “We appreciate the patience of the public while our crews 

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NPU to extend agreement with MUTA to supply water for 10 years

In August, the Norwich Public Utilities (NPU) Board of Commissioners authorized General Manager Chris LaRose to execute a contract to extend the utility’s agreement to provide water to the Mohegan Utility Tribal Authority for the next ten years. “NPU has enjoyed a great working relationship with the Mohegan Tribe and MUTA for the past ten 

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Major energy efficiency project at Shannon Building earns $61,708 rebate from NPU

$1.1 million project will generate $82,000 in annual energy savings On September 3, Norwich Public Utilities (NPU) presented a check for $61,000 to Sovereign Management, the owners of the Shannon Building in Downtown Norwich, following the completion of a significant energy efficiency project. As a result of the project, the owner’s annual energy costs will 

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NPU approves framework for Inter-Municipal Agreement with Bozrah, Franklin, Lisbon, Preston and Sprague for wastewater capacity

During the September meeting of the Sewer Authority of the City of Norwich, Commissioners approved the framework of a 20-year, inter-municipal agreement with the Towns of Bozrah, Franklin, Lisbon, Preston and Sprague to provide wastewater plant capacity. The towns must now approve individual contracts with NPU through their individual Water Pollution Control Authorities (WPCAs). Each 

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Regional solutions working in Norwich & Sprague

By State Senator Cathy Osten and Chris LaRose For longer than most people can remember, the term ‘regionalization’ has been thrown around government and political circles as a theoretical if not sensible way to solve problems in Connecticut. With 169 municipalities in a relatively small state, we’ve always been told, communities sharing their resources can 

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NPU releases first Community Impact Report Community Impact Report

On behalf of Norwich Public Utilities (NPU), we are pleased to present our first Community Impact Report to articulate the many ways that we work with and for our customers and community. The report can be found on the NPU website. The report includes information and statistics on the wide range of investments, projects, performance 

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14 NPU Commercial customers earn $68,500 in rebates in Q2

During the second quarter of 2019, Norwich Public Utilities (NPU) worked with 14 Commercial customers on energy efficiency projects that will result in significant savings in the months ahead. Twelve of the customers, including four churches in Norwich, install light-emitting diode lights (LEDs) that use significantly less energy that traditional lightbulbs. The 14 customers will 

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NPU completes five-year strategic plan

Over the past several months, the NPU Board of Commissioners and staff worked to develop a five year strategic plan to guide our organization. The plan, which was formally approved by the Board in May, will guide our decision making process as we seek to work in a more open and efficient manner for our 

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From Djibouti safely back to NPU

Utility recognized by U.S. Navy for support of active duty employee following his deployment to Djibouti for nearly a year. When Eric McDermott, the Electric Operations Integrity Manager for Norwich Public Utilities (NPU), was called from reserve to active duty by the United States Navy, he knew that he would be making a number of 

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NPU proposes FY2020 budget with no rate increases

On Tuesday, March 26, Norwich Public Utilities (NPU) presented our Board of Commissioners with a draft budget for Fiscal Year 2020. The NPU Board will review our submission very closely and ask NPU staff for additional information in the weeks ahead. NPU will provide the Norwich City Council with a budget overview on April 5 

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NPU’s customers could see $2.857 million in rate relief over next 5 years with enhanced partnership with CMEEC

In March, the Norwich Public Utilities (NPU) Board of Commissioners voted to approve the reallocation of ownership of micro-generation projects developed by the Connecticut Municipal Electric Energy Cooperative (CMEEC) after Wallingford Electric exited the project. Pending approval by the CMEEC Board, NPU’s ownership percentage in the project will increase from 21.7% to 30.7%, which will 

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NPU provides TRCC with $95,018 rebate for 2-year, LED lighting upgrade project

College will also reduce annual energy costs by $55,366 by replacing 8,575 bulbs In January, Norwich Public Utilities (NPU) awarded Three Rivers Community College (TRCC) with a rebate of $95,018 following the successful completion of a facility-wide upgrade of its interior lighting. The budget for this project was $271,480, with NPU’s Lighting Retrofit Program providing 

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9 NPU Commercial customers earn $159,091 in rebates for Q1

During the first three months of 2019, nine Commercial customers earned $159,091 in rebates from NPU by investing in energy efficient upgrades and improvements in their businesses. The companies invested a total of $572,116 to modernize and upgrade their operations and facilities and as a result, they will save $195,000 on their annual energy costs. 

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Christopher LaRose named Acting General Manager of NPU

At a special meeting of the Norwich Public Utilities Board of Commissioners on November 15, 2018, Christopher LaRose was named Acting General Manager of NPU. Chris LaRose has been with NPU for 21 years, including the past ten years as Assistant General Manager. He’s also held the roles of Utility Engineer, Gas Division Manager, and 

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New LED streetlights to save City $358,217 in annual energy costs

NPU project will lead to financial, environmental, and public safety benefits for the community With all 4,982 new LED streetlights installed, Norwich Public Utilities (NPU) has completed an important project that will save the City of Norwich $358,217 in annual energy costs. “NPU’s new LED streetlights will provide our community with financial, environmental, and public 

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15 Commercial customers earn $154,145 in Q4 rebates

15 Commercial customers of NPU completed efficiency upgrades during 4th quarter 2018, earning $154,145 in rebates by investing in energy efficient upgrades and improvements. Backus Hospital continued to install LEDs throughout their campus for a total Q4 rebate of $3,100 for interior lights and $17,274 for new parking lot lights. Eastern CT Savings Bank (ECSB) 

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Is your business ready for extreme winter weather?

So far, this winter season has been pretty mild – if not uneventful. But no one in New England can count on things staying calm for too much longer this winter. By preparing your business ahead of time, you can minimize the impact severe weather might have on your operations, employees, and customers. While Norwich 

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The value and importance of Public Power

Each year, the American Public Power Association (APPA) celebrates Public Power Week to recognize and celebrate the value and importance that public power providers bring to communities across the United States. This year, Public Power Week will run between October 7th and 13th. At Norwich Public Utilities (NPU), we use Public Power Week as an 

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Don’t forget the utilities when planning a new location

By Fawn Walker Norwich Public Utilities I recently sat in on a teleconference seminar hosted by the Community Economic Development Fund (CEDF) about the range of issues to consider before buying a commercial building. There was a lot of very helpful information provided on the financial aspects of the transaction but very little provided about 

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15 NPU Commercial customers earn $90,246 in Q3 rebates

Fifteen Commercial customers of NPU completed 20 efficiency upgrade projects in the 3rd Quarter of 2018 and earned $90,246 in rebates by investing in energy efficient lighting, heating and cooling upgrades. The majority of the projects were lighting upgrades which earned $52,246 in rebates following investments by the customers of a collective $171,000. These lights 

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NPU claims Lineworker Rodeo title for third straight year

For the third consecutive year, a three-man lineworker team from Norwich Public Utilities (NPU) has won the Lineworkers Rodeo, an annual event hosted by the New England Public Power Association (NEPPA) in Littleton, MA on September 20 and 21. The three NPU lineworkers participating were Grahm Andruskiewicz, Will Bowman and Jim Rogers. “Time and time 

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NPU’s new LED streetlights installed at four demonstration locations

City-wide conversion project to get underway in this summer Norwich Public Utilities (NPU) has installed 19 streetlights at four demonstration locations as its city-wide LED streetlight conversion project moves forward. Following an audit of all 5,000+ public and private streetlights in the city earlier this spring, NPU will be installing new, high efficiency streetlights across 

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13 Commercial customers earn $91,910 in Q2 rebates

13 commercial customers of NPU completed 16 efficiency upgrade projects in the 2nd Quarter of 2018 and earned $91,910 in rebates by investing in energy efficient lighting, heating and cooling upgrades. The 13 projects represent a collective investment of approximately $562,000 by Norwich businesses in their buildings, properties and facilities. And in turn, these customers 

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Does NPU’s 0% Loan Program work for your business?

Qualified commercial customers of NPU can secure zero percent financing for their efficiency projects, making improvements that will reduce energy costs every month. LED lighting projects are eligible for a rebate of 25% of the project costs. And here’s the best part: you pay the principle on your loan – NPU pays the interest. To 

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NPU participates in State’s Emergency Planning & Preparedness Initiative

On June 20, NPU hosted and participated in the annual statewide Emergency Planning and Preparedness Initiative under the direction of the Connecticut Department of Emergency Services and Public Protection. The exercise simulated the preparation, response and recovery from a multi-day, severe weather event. The exercise included a realistic scenario of a hurricane and other severe 

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