Norwich Public Utilities is responsible for building, maintaining and servicing the local distribution system for electricity, including substations, wires and poles. We also buy and manage the power needed for the community by interfacing with transmission companies and power generators.
With our hydro capacities on the Shetucket River and two solar gardens in Norwich, more than 20% of NPU’s generation portfolio comes from renewable sources without our customers paying anything additional for this benefit.
We build and maintain the local natural gas distribution system and purchase natural gas from wholesale suppliers. Many customers find it a more convenient choice and it is revered as cleaner burning than other fossil fuels. NPU currently manages about half a million feet of gas mains.
To find out if there is natural gas service in your area, please contact NPU at firstname.lastname@example.org or call 860-823-4514. If you have service questions, please call us at 860-887-2555 or email email@example.com.
Converting to natural gas is easy and economical!
NPU has a comprehensive program that combines financial incentives with discounts on conversion costs to make the decision to switch to natural gas the logical choice. For detailed program information, call 860-823-4514, email firstname.lastname@example.org or click here.
Customer-owned Underground Gas Lines
Some of the underground natural gas piping on personal property belongs to the property owner. Customer-owned piping is defined as any buried gas line that extend away from the gas meter. Typically, customer-owned gas piping is used to supply heat and hot water to another structure, like a detached garage, but it can also be used to heat swimming pools and for cooking on a gas grill. If you have this type of gas line on your property, it is your responsibility to initiate any inspection and necessary repair or replacement of customer-owned gas piping through a qualified professional, such as a licensed heating/cooling contractor or plumber. Buried gas piping should be inspected periodically for leaks and for corrosion if the pipe is metal. If a gas leak is detected, it may be necessary to interrupt your gas service temporarily until repairs are made.
Remember to contact Call Before You Dig (by dialing 811), a free service. It is important that you know the exact location of all buried utility lines before performing any excavation project. When excavating near buried gas piping, all excavations must be done by hand.
If you suspect a problem with any natural gas lines, call NPU’s gas emergency line at 860-887-7207.
Excess Flow Valve Customer Notification
Federal regulations require that all natural gas utilities notify customers about the availability of an optional natural gas shut-off device called an excess flow valve (EFV). For more information, click here or email NPU at EFV@npumail.com.
The residents of the City of Norwich receive water from two sources – The Dr. Charles W. Solomon Water Treatment Plant, which draws water from the Deep River Reservoir located in Colchester, and the Stony Brook Treatment Plant and Reservoir located in Montville. Additionally, there are two developable water supplies located in Norwich: the Fairview and Bog Meadow Reservoirs.
Click Here to apply for a permit for a new water service connection or repair to an existing water service.
For downloadable residential water service installation drawings, click here.
Norwich Public Utilities maintains and operates the City’s 8.5 million gallons per day wastewater treatment plant and sanitary sewer distribution system (mains and pump stations.) The wastewater treatment plant is a vital part of our City’s efforts to control pollution and protect our local water sources. The wastewater treatment plant protects public health from disease-causing bacteria and viruses. By protecting the water quality of our rivers and streams, the wastewater treatment plant allows us to enjoy the natural beauty of our community.Click here to apply for sewer permit
To view downloadable utility installation drawings, click here.
Flushing non-degradable objects into the sewer system is an expensive and messy problem. For a list of what not to flush, click the image.