On Monday, May 4, 2020 Norwich Public Utilities (NPU) will be begin its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters.
NPU has hired Precision Pipeline Solutions (PPS) to complete this survey; all PPS employees will have an NPU placard on their vehicles along with NPU contractor identification.
The safety survey consists of a technician walking over the service line with instrumentation to take a reading that detects any natural gas leaks and then visually inspecting the above-ground equipment on the exterior of a building.
Due to the health and safety requirements put in place by the State of Connecticut in response to COVID-19, the survey will only include outside service equipment at this time.
The PPS technician will not attempt to gain access into any buildings. The surveys typically take no longer than ten minutes to complete and require no interaction between a customer and the technician while COVID-19 precautions are in effect.
The surveys will continue until all homes and businesses on the schedule for this year are complete, which typically takes approximately four months. If you have any questions or concerns please contact NPU Customer Service at 860-887-2555.