Outage Update – Storm Isaias
As of 10:00 this morning, we have approximately 4,000 customers out of service, down from a peak of more than 6,500 last night.
NPU preparing for arrival of Tropical Storm Isaias
August 3, 2020 – With Tropical Storm Isaias headed toward New England on Tuesday, Norwich Public Utilities (NPU) has taken several steps to be prepared for any customer emergencies or power outages.
NPU anticipates very high demand for electricity Monday, 7/27/20 – urges conservation as heat, humidity hit the region
Officials at Norwich Public Utilities (NPU) are anticipating a very high demand for electricity on Monday, July 27, 2020, as heat and humidity levels will be elevated. As a result, NPU is urging customers to use electricity wisely in the days ahead for two important reasons: (click to continue reading)
NPU to conduct mandatory inspection of natural gas meters
Norwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA). This is a mandatory safety inspection that will take only a few minutes to perform.
NPU Guidance – Extreme Weather This Week
With temperatures likely to exceed 90 degrees in Norwich and the humidity expected to increase, NPU expects demand for electricity to be very high through the middle of the week. By encouraging energy efficiency, NPU hopes to decrease the impact on its electrical infrastructure while the high temperatures persist.
NPU begins annual hydrant flushing program
Norwich Public Utilities (NPU) will begin the annual flushing of its water system for the year on Wednesday, July 8, 2020 and expects to have the work complete by the end of September.
NPU extends shut-off moratorium
Norwich Public Utilities (NPU) has extended its moratorium on utility shut-offs until September 9, 2020, providing residential and commercial customers with more time to catch up on past due bills. During a presentation at the June Board meeting, NPU Commissioners were told that 19% of all customers – residential and commercial – were past-due on
NPU receives prestigious SOAR for operational excellence
The American Public Gas Association (APGA) presented NPU with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable distribution pipeline system. To accomplish this mission, a forward-thinking
New social distancing procedures in place
Like most of the nation, in March NPU closed its facilities to the public, including the Customer Service Center to prevent the spread of the coronavirus. Now that the State has moved into Phase 2 of its reopening plans, NPU is taking steps to reopen our facilities, while ensuring necessary health and safety measures are