NPU preparing for hurricane season

As hurricane season for 2024 moves forward, Norwich Public Utilities (NPU) continues its extensive efforts to prepare for severe weather that could impact utility services for its customers in the weeks and months ahead.

Read More

Consider supporting Operation Fuel

Norwich Public Utilities (NPU) is proud to support the critical work of Operation Fuel, an organization that works tirelessly to ensure that all people in Connecticut can access affordable heat, energy, and water.

Read More

NPU receives $10.9M PHMSA grant

In April, Norwich Public Utilities (NPU) was awarded a grant for $10.9 million through the Natural Gas Distribution Infrastructure Safety and Modernization Grant Program, which is administered by the Pipeline and Hazardous Materials Safety Administration (PHMSA). This funding follows a $10 million grant that was announced by NPU in April of 2023.

Read More

A minute with the Mayor: Blight is an ongoing battle in Norwich

As I meet with or run into residents each week around Norwich, a topic that is regularly brought up is our community’s ongoing challenge of blight. Whether it is intentional or unintentional, far too many people are not doing their part and leaving refuse in their yards, on the curb, or our sidewalks.

Read More

Gas Safety – Call 8-1-1 before you dig

8-1-1 is the national call-before-you-dig phone number. Anyone who plans to dig should call 8-1-1 or go to their state 8-1-1 center’s website a few business days before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t unintentionally dig into an underground utility line.

Read More

NPU Community Assistance Rate

NPU is offering its Community Assistance Rate (CAR) for qualified individuals and families. Norwich households with incomes below 60% of the State of Connecticut’s Median Household Income by family size would be eligible for this reduced electric rate.

Read More

Important reminder: Call 8-1-1 Before You Dig

In November, Norwich Public Utilities (NPU) formally broke ground on a five-year, $200 million project that will modernize its wastewater treatment plant. The brief groundbreaking ceremony took place in front of the former Administrative Building of the Falls Avenue facility.

Read More

By any measure, 2023 was a very good year in Norwich

A minute with the Mayor: I’ve always enjoyed history and often turned to the great leaders of the past for inspiration today. Winston Churchill has always been one of my favorites. And his famous quote is very apt for where we find ourselves at the start of a new year: “A pessimist sees difficulty in every opportunity; an optimist sees the opportunity in every difficulty.”

Read More

Winter Fire Safety Tips from the Norwich Fire Marshal’s Office

With recent price increases in home heating fuel, fire departments are anticipating an increase in the use of alternate heating methods, which if used unsafely can lead to serious property damage or worse. In an effort to prevent accidental fires, the Norwich Fire Marshal’s office has provided a few tips on heating safety for the winter season.

Read More

NPU offers new Community Assistance Rate (CAR)

As part of the three-year rate track that was approved by the NPU Board of Commissioners in September, we have developed NPU’s Community Assistance Rate (CAR). This went into effect on November 1, 2023, and will provide a discounted electric rate for eligible customers in Norwich.

Read More

A minute with the Mayor: State and federal funding a great boost for Norwich

It is no secret that the federal and state levels of government have made unprecedented funding available to states and municipalities over the past few years. Whether it was in response to the economic challenges created by the pandemic or part of the enormous investment in our nation’s infrastructure, there are countless opportunities for funding in Hartford and Washington.

Read More

NPU adjusts hours for Customer Service Center

As part of an effort to enhance its in-person customer service functions, Norwich Public Utilities (NPU) will be adjusting the hours of its Customer Service Center on North Main Street to manage the flow of customer interactions each day.

Read More

NPU launches Get The Lead Out Campaign

As part of an effort to enhance its in-person customer service functions, Norwich Public Utilities (NPU) will be adjusting the hours of its Customer Service Center on North Main Street to manage the flow of customer interactions each day.

Read More

Natural Gas Safety: Removing snow from meters

It is important to keep the area around your natural gas meter free from snow so that fire departments and
other emergency response agency personnel have access to it in case of an emergency shut-off situation.

Read More