NPU completes five-year strategic plan

Over the past several months, the NPU Board of Commissioners and staff worked to develop a five year strategic plan to guide our organization. The plan, which was formally approved by the Board in May, will guide our decision making process as we seek to work in a more open and efficient manner for our customers and community.

The strategic plan articulates a new mission for NPU. We will deliver affordable, accessible and reliable utility services to the city of Norwich through:
• Excellent reliability
• Strong fiscal responsibility
• Increase revenues not tied to current ratepayers
• Strong personalized customer service
• Respect for and between employees and a strong cooperative work ethic
• Respect for taxpayers and ratepayers
• Care for the overall good of the community

A presentation on NPU’s strategic plan can be found here: