NPU extends shut-off moratorium

Norwich Public Utilities (NPU) has extended its moratorium on utility shut-offs until September 9, 2020, providing residential and commercial customers with more time to catch up on past due bills. During a presentation at the June Board meeting, NPU Commissioners were told that 19% of all customers – residential and commercial – were past-due on 

NPU receives prestigious SOAR for operational excellence

The American Public Gas Association (APGA) presented NPU with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable distribution pipeline system. To accomplish this mission, a forward-thinking 

New social distancing procedures in place

Like most of the nation, in March NPU closed its facilities to the public, including the Customer Service Center to prevent the spread of the coronavirus. Now that the State has moved into Phase 2 of its reopening plans, NPU is taking steps to reopen our facilities, while ensuring necessary health and safety measures are 

Annual gas infrastructure safety inspection underway

In May NPU began its annual process of undertaking the federally mandated safety inspections of customer natural gas service lines and meters. The survey takes about four months to complete. Precision Pipeline Solutions (PPS) was hired to complete this survey; all PPS employees will have an NPU placard on their vehicles along with NPU contractor 

Cool off this summer with CHIPP

As the dog days of summer heat up, there has never been a better time to take advantage of CHIPP, Norwich Public Utilities’ (NPU) Cooling & Heating Incentive Pilot Program. Residential and small commercial customers who install a qualifying cold climate heat pump (an all-in-one heating and air conditioning system) will receive a $1,200 per