Customers appreciate NPU response to Tropical Storm Henri
In August, Southeastern Connecticut was struck by Tropical Storm Henri, which at its peak produced sustained winds of 40 mph and heavy rain, resulting in more than 2,500 NPU customers losing power during the height of the storm. Through the hard work of our crews, all customers had power safely restored within 24 hours of the arrival of the storm.
Throughout the storm, NPU used Facebook as part of our public outreach efforts to keep customers updated on restoration efforts and ultimately reached almost 19,000 Facebook users. Following the storm, we received numerous thank you messages from our customers, which were shared with employees.
For up-to-date information on storms and other NPU issues, we encourage our customers to like our social media channels – Facebook, Twitter and Instagram. Not on social media? NPU has a new tool, CodeRED, for contacting customers impacted by a large outage or other utility emergencies. Make sure your phone number and email address is included on your account information to receive these alerts. You can provide this information by calling our Customer Service Center at 860-887-2555 or emailing your contact information to firstname.lastname@example.org.