Online Bill Payment Site Routine Maintenance

NPU’s online bill payment site will be undergoing routine maintenance this Sunday, January 24, 2021, from 5 AM to 8 AM.  During this time, the site may be unavailable.

Information on Rates – November 2020

During its September 2020 meeting, the Board of Commissioners for Norwich Public Utilities (NPU) approved new rates for the four services we provide our customers.


👀 Click here to check out CHIPP – NPU’s Cooling & Heating Incentive Pilot Program offering rebates of $1,200 or more! 👀

NPU to conduct mandatory inspection of natural gas meters

Norwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA).  This is a mandatory safety inspection that will take only a few minutes to perform.

2019 Water Quality Report

The 2019 Water Quality Report is available.  To view the report, click here.  Copies can be requested by calling NPU at 860-887-2555 or by email at

Office closing due to coronavirus

Norwich Public Utilities (NPU) has announced that it will temporarily close its Customer Service Center, located at 173 North Main Street, effective on Monday, March 16, 2020. In addition, its offices located at 16 South Golden Street will be closed to the public until further notice.

Consent Agreement

NPU has entered into a Consent Agreement with the CT Department of Public Health (DPH) to address disinfection by product levels in our water.  Read more here.