Outage Update – Storm Isaias

As of 10:00 this morning, we have approximately 4,000 customers out of service, down from a peak of more than 6,500 last night.

NPU preparing for arrival of Tropical Storm Isaias

August 3, 2020 – With Tropical Storm Isaias headed toward New England on Tuesday, Norwich Public Utilities (NPU) has taken several steps to be prepared for any customer emergencies or power outages.

NPU to conduct mandatory inspection of natural gas meters

Norwich Public Utilities (NPU) is working with Precision Pipeline Solutions to perform safety inspections on our natural gas meters in your neighborhood as required by the State of Connecticut Public Utilities Regulatory Authority (PURA).  This is a mandatory safety inspection that will take only a few minutes to perform.

NPU begins annual hydrant flushing program

Norwich Public Utilities (NPU) will begin the annual flushing of its water system for the year on Wednesday, July 8, 2020 and expects to have the work complete by the end of September.

Water notices for businesses reopening following pandemic closure

As businesses affected by the pandemic begin to reopen, NPU wants to remind our commercial customers who were closed for that past several weeks that water inside your building’s plumbing has likely become stagnant during this time.   This water can become unsafe to drink or otherwise use for domestic or commercial purposes.

2019 Water Quality Report

The 2019 Water Quality Report is available.  To view the report, click here.  Copies can be requested by calling NPU at 860-887-2555 or by email at communitymatters@npumail.com.

Office closing due to coronavirus

Norwich Public Utilities (NPU) has announced that it will temporarily close its Customer Service Center, located at 173 North Main Street, effective on Monday, March 16, 2020. In addition, its offices located at 16 South Golden Street will be closed to the public until further notice.