NPU’s Community Assistant Rate saves customers $309,409 in its first year

2,152 customers have qualified for program that provides 10% discount on electricity NORWICH – In its first year, the Community Assistance Rate (CAR) offered by Norwich Public Utilities (NPU) has saved 2,152 customers an aggregate of $309,409 on their electric bills over the past twelve months, the utility announced on Tuesday. “As an organization focused 

NPU issues Water Supply Advisory and encourages water conservation as drought conditions persist in region

NORWICH – As Connecticut and the region continue to experience abnormally low levels of rain, Norwich Public Utilities (NPU) is asking that residential and commercial customers consider making reasonable adjustments to their water use until conditions improve. “While we are not in an emergency situation, we are asking our customers to help us manage through 

PHMSA Gas Grant Project

Norwich – Norwich Public Utilities (NPU) has received more than $20 million in federal grant funding from the U.S.  Department of Transportation Pipeline and Hazardous Materials Safety Administration (PHSMA) to replace aging gas lines throughout Norwich. The work to replace these lines is expected to begin in late October of this year and be completed 

NPU dispatches crews to assist with anticipated impact of Hurricane Milton in Orlando, Florida

NORWICH – On Sunday, Norwich Public Utilities (NPU) responded to a request from the Orlando Utility Commission (OUC) to provide mutual aid and assist with anticipated wide-spread power outages as Hurricane Milton approaches Orlando. The response, which includes utility crews from Holyoke and Boyleston, MA, was organized by the Northeast Public Power Association (NEPPA) and 

Rate Communications

In 2023, Norwich Public Utilities (NPU) worked with consultants to develop a ‘Cost of Service Study’ that helps us determine what rates are necessary across our utilities to meet our expenses in order to provide safe and reliable utility services for our customers for three years. We carefully analyzed this information and developed rates for 

NPU dispatches crews to assist with ‘overwhelming’ situation in South Carolina, Georgia

NORWICH – Over the weekend, crews from Norwich Public Utilities (NPU) were dispatched to assist with power restoration in South Carolina and Georgia in the aftermath of Hurricane Helene. NPU’s mutual aid efforts are in response to request made by the Northeast Public Power Association (NEPPA) and in coordination with the American Public Power Association 

Natural gas meter replacement project

Norwich – As part of the Norwich Public Utilities (NPU) commitment to ensuring the safety and accuracy of our natural gas services, we are conducting a series of gas meter replacements in your neighborhood. This project will involve the testing and replacement of natural gas meters for approximately 150 customers. The area includes Woods Drive, 

NPU preparing for hurricane season

Extensive planning is a key to safe, effective restoration efforts NORWICH – As hurricane season for 2024 moves forward, Norwich Public Utilities (NPU) continues its extensive efforts to be prepared for severe weather that could impact electric service to its customers in the weeks and months ahead. “The likelihood of a major storm hitting our 

NPU issues second Power Alert this summer for Monday, Tuesday and Wednesday this week

Utility urges voluntary energy conservation measures for the next three days Norwich – With another stretch of challenging weather likely to impact Connecticut this week, Norwich Public Utilities (NPU) has issued its second Power Alert of 2024 and is once again encouraging its customers to be mindful of their energy use over the next three days. 

NPU issues Power Alert for Wednesday, Thursday and Friday this week

Utility urges voluntary energy conservation measures for the next three days June 18, 2024 Norwich – With very high temperatures likely along the East Coast and much of Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert and is encouraging its customers to voluntarily conserve energy for the next three days. “We