NPU supports re-opening of ACLS with lower rate, payment plan

NORWICH – During its April meeting, the NPU Board of Commissioners voted to authorize General Manager Chris LaRose to complete an agreement with Atlantic City Linen Services (ACLS) of Norwich to provide rate relief and a payment plan as the company prepares to re-open following its temporary shut-down in the early days of the pandemic 

Passport to Norwich offers the best of the Rose City

By Mayor Peter Nystrom With more and more of our community opening up this summer, there is no better way to enjoy the best of what Norwich has to offer than the Passport to Norwich program. Through a great collaborative effort led by US Foods, City of Norwich, The Norwich Community Development Corporation, Norwich Historical 

NPU begins annual hydrant flushing program

Routine maintenance procedure helps maintain water quality Norwich Public Utilities (NPU) will begin the annual flushing of its water system for 2021 on Monday, June 7 and expects to have the work complete by the end of September. Each year, NPU flushes its water system by opening hydrants throughout its service area with initial focus 

Can outstanding service, emergency response and community support co-exist with attractive and predictable rates?

By Robert Staley, Chairman Norwich Board of Public Utilities Commissioners Norwich Public Utilities (NPU) and our employees, once again, earned state-wide praise for our recent storm response and has contributed $82.6 million to the City budget over the past 10 years, but what about rates? To answer that question, NPU initiated a more detailed review 

10 reasons to install a heat pump system

What is a heat pump? It’s an all-in-one heating and air conditioning system that works year-round to keep your home or business comfortable. During the winter, it collects heat from outdoor air and transfers it inside. During the summer, it doubles as an air conditioner by extracting heat from inside and transferring it outside. Saves 

Small Business Administration COVID-related support

Small Business Administration COVID-related support The U.S. Small Business Administration (SBA) is a federal agency that works to help small businesses of all types get started, grow and thrive. The SBA website is a great resource for information on programs, products and services that are available to small businesses SBA Products and Resources SBA works 

NPU celebrates virtual Public Power and Public Gas Weeks

NORWICH – Norwich Public Utilities (NPU) celebrated Public Power Week and National Public Gas Week which occurred between October 4-10. These annual events bring attention to the unique business models and considerable benefits not-for-profit utility providers bring to their customers and communities. “NPU is proud of the critical role we play in the daily lives 

NPU extends shut-off moratorium

Norwich Public Utilities (NPU) has extended its moratorium on utility shut-offs until September 9, 2020, providing residential and commercial customers with more time to catch up on past due bills. During a presentation at the June Board meeting, NPU Commissioners were told that 19% of all customers – residential and commercial – were past-due on 

NPU receives prestigious SOAR for operational excellence

The American Public Gas Association (APGA) presented NPU with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affordable natural gas through a safe and reliable distribution pipeline system. To accomplish this mission, a forward-thinking 

New social distancing procedures in place

Like most of the nation, in March NPU closed its facilities to the public, including the Customer Service Center to prevent the spread of the coronavirus. Now that the State has moved into Phase 2 of its reopening plans, NPU is taking steps to reopen our facilities, while ensuring necessary health and safety measures are