Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Home For My Home Efficiency Programs & Rebates

Efficiency Programs & Rebates

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Recognizing energy efficiency as a solution to rising energy costs, Norwich Public Utilities (NPU) has a comprehensive conservation program.  Energy efficiency affects the entire Norwich community — from individuals to families to businesses.

 NPU provides its residential and business customers with energy saving tips, programs and rebates. 

Check out this video for 10 Tips on Saving Energy.  


To learn more about energy efficiency, contact NPU at:

  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call 860-823-4514


Residential Efficiency Programs:

Home Energy Savings Program
Participate in a FREE Residential Home Energy Savings Program

We want to help you save money and conserve energy by making your home more energy efficient – and it's free! Enjoy the benefits of saving energy all year long -- save on heating costs in the winter and cooling costs in the summer!

A technician will come to your home to:

  • Conduct a blower door test (if applicable) to identify air leaks in the home, and eliminate many sources of those leaks through caulking and weather-stripping measures
  • Replace your incandescent light bulbs with new Compact Fluorescent Light bulbs (CFLs)
  • Install low-flow shower heads and sink aerators to lower water usage (and, therefore, water heater usage);
  • Conduct a general inspection of your home's energy usage and make suggestions for improvements.  This may include recommendations for additional attic insulation.  NPU offers attic insulation rebates for customers who participate in the HES program.
  • All at no cost to you!

Now is the best time to schedule your appointment! We schedule appointments year-round. Here's how you can request a Home Energy Savings Program audit::

  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call 860-823-4514

TIPS: For more information on ways to save energy in your home, click on the following links:

Energy Star (

ENERGY STAR is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency.


Electric Rebate Program:

Mail-in Rebate for ENERGY STAR®-Qualified Appliances
NPU electric customers can get $60 back from NPU on the purchase of these ENERGY STAR-qualified appliances:

  • Electric Water Heaters
  • Window Air Conditioners

Limit one rebate per appliance per residential electric utility account (maximum three air cE-Star Logoonditioners). Note: Energy Star criteria is subject to change. Appliances must meet the current Energy Star criteria at time of rebate submission in order to qualify for rebate.

NPU offers up to a $500 rebate for the purchase of Energy Star-qualifying storage tank and heat pump water heaters. Additional information is located on the rebate form

To receive your rebate:

  1. Download the correct rebate form:

  Window Air Conditioner Rebate Form

  Electric Water Heater Rebate Form

  1. Fill out the form completely.
  2. Enclose a copy of your dated sales receipt showing make and model of the appliance, a copy of the yellow "energy guide" label, and a copy of your most recent electric bill.
  3. Mail these items to the address on the rebate form.

Please: DO NOT include the rebate coupon with your utility bill payment.

Incomplete information may delay or disqualify your rebate. Please allow 30 days for processing of rebate.

NPU reserves the right to provide the rebate in the form of a credit on your electric account.


Cool Choice Central Air Rebate Program

Installing a new high efficiency central air system, or replacing an old unit? Take advantage of NPU's Cool Choice Rebate Program! 

  View the rebate form for program requirements


About Compact Fluorescent Bulbs (CFLs)

Want the facts concerning compact fluorescent light bulbs (CFLs) or how to properly dispose of broken bulbs? Visit for information provided by the U.S. Environmental Protectcfl3ion Agency on mercury contained in CFLs.

CFLs can now be disposed of at the NPU Customer Service Center, located at 173 North Main Street, Norwich and is open from 8 a.m. to 5 p.m., Monday-Friday. CFL disposal bins are also located at the Norwich Senior Center, located on Mahan Drive, and Norwich City Hall, Otis Library and the Norwich Public Works facility, located on Clinton Avenue.  NOTE: These locations accept CFLs only. Linear fluorescent (the long tube style) bulbs must be brought to the Norwich Transfer Station.

The Norwich Transfer Station, located on Rogers Road, accepts CFLs at no charge. For Transfer Station hours, please visit the City of Norwich's website at


Natural Gas Rebate Program

NPU offers  rebates for customers to upgrade their natural gas heating systems (including water heaters) to high efficiency equipment.

NPU reserves the right to provide the rebate in the form of a credit on your natural gas account.

Don't have natural gas at your home? Contact Katie at 860-823-4514 to learn if natural gas is available in your area. Natural gas is a clean, versatile and always available home heating source.   

  Natural Gas Heating Equipment Rebate form- Residential


Green Energy - It's Your Choice!leafplug

NPU provides "Green Energy" at a nominal cost to interested customers.  Click on the form below for more information.

  Download Green Energy Tier Request Form


 Solar Installation Information

Norwich Public Utilities (NPU) has a long-standing commitment to renewable energy, with more than 6% of the electricity delivered to our customers coming from our hydro-power facilities. NPU has also installed a number of solar power systems on city-owned properties which allows the City of Norwich to save money on their energy costs while providing educational opportunities for students in the community.

We are in the midst of developing a comprehensive solar power project and have been very encouraged by the initial feedback from the community. We are excited about a proposal that could provide the City of Norwich with new tax revenue as well as giving our customers access to additional renewable power.

Under this plan, which is being developed in partnership with the Connecticut Municipal Electric Energy Cooperative (CMEEC), a private developer would lease the proposed site where the solar energy will be generated, which in turn will be made available to NPU customers seamlessly as part of their regular electricity service.

Working with CMEEC, NPU has identified the former Roger’s Road landfill as an ideal location for a ‘community solar garden’ that could provide NPU customers with an additional 2.75 MW of renewable energy. We are hopeful that this project will be moving forward in the months ahead with a potential groundbreaking in early 2015.

While NPU does not offer rebates for residential or commercial solar projects, we do support the installation of private solar energy systems. All systems require an interconnection agreement with NPU prior to installation in order for them to be tied into our distribution system.

Residential and commercial customers can take advantage of partnerships NPU has established with a number of local lenders and the State of Connecticut to support solar projects.

Customers who are interested in learning more about solar power in Norwich should contact Fawn Walker 860.823.4153 or This email address is being protected from spambots. You need JavaScript enabled to view it.









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Natural Gas: 860-887-7207
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