Customer Rights

Customer Rights

Residential customers have the right to refer questions or comments about their utility account to the CT Public Utility Regulatory Authority.

Customer Rights

NPU is always available to assist you with any questions, comments or concerns about your utility bill.  However, if you remain unsatisfied, you have the right to refer your questions and comments to the Connecticut Public Utility Regulatory Authority.  Details are provided in the attached Customer Rights policy.

Customer Rights