Facilities & Locations
Our phone lines are answered 24 hours a day, 7 days a week to respond to any utility emergency.
Natural Gas 860-887-7207
Electric 860-887-2555
Water 860-887-2555
Sewer 860-887-2555
Our Customer Service Center and Business Offices will be closed on the following holidays: 2020 Holiday Closings
Customer Service Center
173 North Main Street, Norwich, CT
Hours of Operation: Monday-Friday, 8:00 A.M. to 5:00 P.M.
Services Provided: Account and Billing Assistance, Payment Center
Administration Office
16 South Golden Street, Norwich, CT
Hours of Operation: Monday-Friday, 7:00 A.M. to 4:30 P.M.
Services: Administration, Business Development, Operations (Electric & Natural Gas), Energy Efficiency, Engineering
Water Treatment Facilities
Charles W. Solomon Water Treatment Facility:
54 Reservoir Road, Lebanon, CT
Stony Brook Water Treatment Facility:
Cherry Lane, Montville, CT
Wastewater Treatment Facility & Laboratory
44 Falls Avenue, Norwich, CT
Services: Septage disposal, laboratory
Alternative Fueling Stations
168 West Town Street, Norwich CT (All major credit cards accepted)
158 North Main Street, Norwich, CT (Fuelmaster Accounts only)
For information about utilizing the NPU Compressed Natural Gas (CNG) Fueling Station, contact 860-887-2555.