Departments
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Customer Service
At Norwich Public Utilities, we pride ourselves on providing quality customer service and "one-stop shopping" for all your utility needs. Whether you prefer the quick and easy convenience of online support or face-to-face interaction with a live person, we offer a choice of customer service techniques to ensure your needs are met. To reach our Customer Service Center for general utility questions call 860-887-2555.
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Electric
The Electric Division is responsible for building, maintaining and servicing the local distribution system for electricity, including substations, poles and wires.
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Natural Gas
The Gas Division builds and maintains the local natural gas distribution system and purchase natural gas from wholesale suppliers. If you suspect a natural gas emergency call 860-887-7207.
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Water
Deep River Reservoir located in Colchester, and the Stony Brook Treatment Plant and Reservoir located in Montville provide water to Norwich.
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Wastewater
The wastewater treatment plant is a vital part of our City's efforts to control pollution and protect our local water sources.
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Finance
Financial information related to Norwich Public Utilities.