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Bill Payment Options
NPU currently offers several convenient bill payment options to make your life less complicated. Choose the one that best fits your lifestyle:
- AutoPay
- Pay Bill Online
- Text-to-pay
- Pay by Phone
- Pay by Mail
- Pay in Person
For more information about all your payment options, please click below.
Tired of writing the same check every month? Simplify your bill payments by enrolling in NPU’s convenient automatic recurring payment service — AutoPay. Each month, the “amount due” shown on your utility statement will be automatically deducted from your bank account or credit card account.
Enrolling for AutoPay is easy. Simply access your account online and follow the Automatic Payment instructions on the welcome screen.
Once AutoPay is active on your account, you will see the AutoPay notice on your statement or receive an email if you are enrolled in eBill. Until that time, please continue to pay your bill as usual to avoid late charges.
Once AutoPay is active, you can choose to continue receiving your utility statement each month.
For more information about AutoPay, call a NPU Customer Service representative at 860-887-2555.
NPU offers online bill payment, an easy and flexible way to view and pay your utility bill each month.
The online payment system offers the following advantages:
- It’s easy to use and navigate
- Payments are reflected in real time
- It offers a one-time payment option without registration
Registering is a simple process that should take less than three minutes.
Click the Pay Bill Online button and you will be redirected to the online payment portal.
- Click on Register Now and when prompted, find your account using your account number and last name.
- Select the account and on the next screen, click on Register Selected Invoices.
- Establish profile using your email (username) and creating a password. Click on Complete Registration.
- Your registration is complete and you can now log in to your profile.
NPU’s payment portal provides customers with quick access to accounts to review bills, ability to check your balances, make payments and enroll in paperless billing. Other features include an ‘at a glance’ dashboard, email reminders, the ability to link multiple accounts, and more automatic payment options such as choosing a specific day for payments to process.
NPU offers a text-to-pay option when paying your bill.
The process for signing up for text-to-pay is very simple and should take just a few minutes.
- Click on the Pay Bill Online button and log into your account.
- Select the text and email option in the drop-down menu for receiving invoices.
- Enter mobile phone number and email address
for the appropriate account(s).
Once registered, NPU will send a confirmation email and text to the customer; once ‘OK’ is responded, the customer is now ready to pay their NPU bill via text message.
NPU customers can text “Stop” to unsubscribe to any invoice notification or “Resume” to restart the text-to-pay option at any time.
Call NPU at 860-887-2555 during normal business hours and make your payment right over the phone. Payment can be made with a valid credit card or bank account.
To ensure quick and accurate payment processing, we offer the following tips:
- Do not send cash through the mail
- Make your check payable to “NPU”
- Write your NPU account number on the check
- Remember to sign the check
- Use the envelope provided with your statement
If you lose the envelope, send your payment to:
Norwich Public Utilities
173 North Main Street
Norwich, CT 06360
Enclose the payment coupon — which tears off the bottom of your bill — with your check.
Payments are always accepted at our Customer Service Center. Located on North Main Street in the Greeneville section of Norwich, the Service Center is a “one-stop shop” for all your service needs. Whether you want to establish a budget plan, pay your bill, or update your account information, our knowledgeable Customer Service Representatives are always happy to assist you.
For convenient after-hours payment, Drop Boxes are available at the following locations:
- Outside the Customer Service Center building
- NPU’s Compressed Natural Gas (CNG) station driveway, located just yards away from the Customer Service Center
- Norwich Senior Center
Payments left in any drop box will be processed no later than the next business day.
NOTE: If you are paying on your Due Date, please pay at our Customer Service office to avoid late payment fees.