Customer Service

At Norwich Public Utilities, we pride ourselves on providing quality customer service and "one-stop shopping" for all your utility needs. Whether you prefer the quick and easy convenience of online support or face-to-face interaction with a live person, we offer a choice of customer service techniques to ensure your needs are met.

The NPU Customer Service Center is located at 173 North Main Street in Norwich, Connecticut. You can visit us Monday through Friday, call at (860) 887-2555, or contact us online at Community Matters Form. 

Normal Business Hours:

Monday, Tuesday, Thursday, Friday: 8:00 AM – 4:30 PM
Wednesday:  8:00 AM – 5:30 PM


Visit or call Customer Service for the following services:

Activating an account:

  • Setting up new accounts 
  • Transferring an account to a new location 
  • Terminating an account or service 
  • Paying a bill 
  • Setting up a budget plan 
  • General assistance with your utility account
  • Name 
  • Social Security Number 
  • Date of Birth 
  • Telephone Number
  • Valid Lease 
  • Valid Passport (if no SSN)
  • Deposit *

*We may require a security deposit to activate an account. We require a minimum of 2 business days for any new account activation or termination to take effect.

Customer Service Center is closed during these observed holidays

01/01/26New Years
01/19/26Martin Luther King Jr. Birthday
02/16/26Presidents Day
04/3/26Good Friday
05/25/26Memorial Day
06/19/26Juneteenth
07/03/26Independence Day
09/07/25Labor Day
10/12/26Columbus Day
11/11/26Veterans Day
11/26/26
Thanksgiving
12/25/26
Christmas