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Can a heat pump help you save money on your energy bill?

News & Announcements Posted on November 12, 2025

Norwich, CT - Norwich Public Utilities (NPU) is hosting an event to provide customers with information on its Cooling & Heating Incentive Pilot Program (CHIPP) on Wednesday, November 12 at 5:00 at the Norwich Senior Center at 8 Mahan Drive in Norwich. 

Through the CHIPP program, NPU customers can have a cold-climate electric heat pump installed that provides both warm, reliable heating in the winter and refreshing cooling in the summer, while lowering long-term energy costs and eliminating the need for oil or propane deliveries.

The event will cover how heat pumps work, available rebates, financing options, and 2026 program updates.  RSVP here: https://www.eventbrite.com/e/norwich-public-utilities-chipp-fall-workshop-tickets-1758361429369?aff=oddtdtcreator

NPU’s CHIPP program is helping customers prepare for the colder months with CHIPP, a cost-saving initiative offering rebates and financing options for new energy-efficient heat pump systems. More than 300 NPU customers have taken advantage of this the program, saving an average of 15-30% on the costs of installation, in addition to savings on their energy costs. 

NPU’s CHIPP program incentives include:

  • $1,200 per ton rebate for qualifying heat pump installations
  • Up to $2,000 rebate for integrated controls (if required)
  • Up to $1,100 rebate for an ENERGY STAR® heat pump water heater installed with the new system

More details about the CHIPP program can be found on the NPU website here: https://norwichpublicutilities.com/216/Efficiency-Programs-Rebates

For financing options, please visit: https://www.ctgreenbank.com/home-solutions/smart-e-loans/

For any other questions, email efficiencymatters@npumail.com or call 860.823.4514.


  1. Norwich Public Utilities Connecticut Homepage

Contact Us

  1. Customer Service Center: 
    173 North Main Street
    Norwich, CT 06360
    M-T-TH-F  8 AM – 4:30 PM
    Wed  8 AM – 5:30 PM
    Phone: 860-887-2555

  1. Business Office: 
    16 South Golden Street
    Norwich, CT 06360
    Mon – Fri 7 AM – 4:30 PM 
    Phone: 860-887-2555

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