Norwich Public Utilities - Understanding Your Bill

You Can Pay Your Bill:

In person at:

Our customer service office, 173 North Main Street (directions)
Chelsea Groton Savings Bank -- all branches
Greeneville Drug Store, 213 Central Ave., Norwich

A payment drop box is located on the outside of the customer service office for after-hours use. For added convenience, a drive-up payment drop box is located in NPU's Compressed Natural Gas (CNG) station driveway. The CNG station is located on North Main Street, just yards away from the Customer Service Center. Payments left in either drop box will be processed no later than the next business day.

Please Note: Please allow three business days for your processing your payment if made at locations other than our customer service office

Pay Online: Pay online now... it's only a click away!

Over the phone: with your VISA or Mastercard

By Mail with the provided envelope: NPU, PO Box 1087, Norwich, CT 06360

Auto Pay: Simplify your bill payments by enrolling in this recurring payment service. The “amount due” will be automatically withdrawn from your credit card, savings or checking account on or around the payment due date shown on your utility statement.

To enroll in Autopay:

Just download the AutoPay authorization form (223K PDF)
If you don't have Adobe Acrobat to read PDFs,
you can download it here for free.

Fill it in completely, sign it, and return to:
ATTN: AutoPay
Norwich Public Utilities
173 North Main Street
Norwich, CT 06360

Please allow for one billing cycle before AutoPay takes effect. Once AutoPay is active on your account, you will see the AutoPay notice on your statement. Until that time, please continue to pay your bill as usual to avoid late charges.

Once AutoPay is active, you will continue to receive your utility statement each month. About 20 to 25 days after the billing date, funds will be automatically withdrawn from your checking or credit card account and credited to your NPU utility account.

How to Read Your Bill
1.	Important messages and reminders. You’ll find special events, news and energy tips
2.	At a glance: account information summarized to show payments, charges, credits, amount due, and late payment date
3.	Meter reading summary includes previous meter reading information
4.	Graphs have been expanded to include 13-months of consumption data
5.	Charges are separated to reflect the rate structure
6.	Miscellaneous Charges/Credits include service charges, bank charges, meter reading adjustments, etc., are detailed; the total is a line item in the summary
7.	Non-metered items are items billed at a per item or per month rate; not based on amount of usage

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Payment Coupon Details
8.	Easy-to-find account and payment information
9.	If including a donation to Operation Fuel in your Amount Enclosed, enter that amount here
10.	Be sure our address shows in the return envelope window
The Back of the Billing Statement Also Includes Important Information...
a.	Norwich Public Utilities contact information
b.	Payment Options
c.	Your rights as a NPU customer
d.	Definitions of billing terms and information about Operation Fuel
e.	Translation into another language, if necessary, is encouraged

About Adjustments

You will see adjustments to your electricity and natural gas rates that may increase or decrease your bill. These are needed because both of these energy sources are subject to price fluctuations. NPU develops its rates based on a forecasted cost of the supply. Sometimes, the actual rate is more, or less, than this forecasted rate. When this occurs, the cost increase, or cost savings, are shown as an adjustment. NPU does not collect extra profit on energy supply costs, so cost increases cannot be absorbed by NPU. Cost increases, and cost savings are passed on to customers. To ease the pain of cost increases, Norwich balances the needed adjustments over a period of time so that large price spikes are not reflected in monthly bills.

To view the current Purchased Power Adjustment (PPA) and Purchased Gas Adjustment (PGA), view the Important Notices page.