How Do I?
If you are moving to, or within Norwich, simply contact us at 860-887-2555 to have your electric, gas, water and/or sewer utility accounts activated. In most cases this can be done with one brief phone call. Please make sure to give us at least 2 business days prior to your move date to set up your service. Norwich Public Utilities may require a security deposit.
In most cases we simply need the following information:
- Social Security Number
- Date of Birth
- Telephone number
If you need to arrange termination of your utility service, please call us at 860-887-2555. We require a minimum of 2 business days prior to your move to arrange for termination.
To report an outage, disruption, or other problem with your utility service: Call 860-887-2555. Please do not use email to notify NPU of an emergency utility issue. For more information, click here.
If you are having a problem paying your bill, please let us know right away. We want to work with you to find an early solution so you don't risk losing your utility service. Call one of our Customer Service Representatives at 860-887-2555. We can review your account with you and talk about setting up a payment schedule. For information on available energy assistance programs, click here.
NPU currently offers several convenient bill payment options to make your life less complicated. Choose the one that best fits your lifestyle:
Tired of writing the same check every month? Simplify your bill payments by enrolling in NPU's convenient automatic recurring payment service -- AutoPay. Each month, the "amount due" shown on your utility statement will be automatically deducted from your bank account or credit card account. You'll never have to worry about making another utility payment!
Enrolling for AutoPay is easy. Simply access your account online and follow the Automatic Payment instructions on the welcome screen.
Once AutoPay is active on your account, you will see the AutoPay notice on your statement or receive an email if you are enrolled in eBill. Until that time, please continue to pay your bill as usual to avoid late charges.
Once AutoPay is active, you can choose to continue receiving your utility statement each month.
For more information about AutoPay, call a NPU Customer Service representative at 860- 887-2555.
Online Bill Pay
Pay your bill from the comfort of your home using NPU’s safe and secure 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your NPU account number. We accept Visa, Mastercard, and eCheck.
- Do not send cash through the mail!
- Make your check payable to “NPU”
- Write your NPU account number on the check
- Remember to sign the check
- Use the envelope provided with your statement. If you lose the envelope, send your payment to:
P.O. Box 1087
Norwich, CT 06360
- Enclose the payment coupon -- which tears off the bottom of your bill -- with your check
Pay in Person
Payments are always accepted at our Customer Service Center from Monday through Friday from 8:00 A.M. to 5:00 P.M. Located on North Main Street in the Greeneville section of Norwich, the Service Center is a “one-stop shop” for all your service needs. Whether you want to establish a budget plan, pay your bill, or update your account information, our knowledgeable Customer Service Representatives are always happy to assist you.
For convenient after-hours payment, Drop Boxes are available at the following locations:
- Outside the Customer Service Center building
- NPU's Compressed Natural Gas (CNG) station driveway, located just yards away from the Customer Service Center
- Norwich Senior Center
Payments left in any drop box will be processed no later than the next business day.
The following payment agencies will also accept your utility payments:
- Chelsea Groton Savings Bank -- all branches
- Greeneville Drug Store, 213 Central Ave., Norwich
If you pay your bill at either of these locations, please allow three (3) business days for payment processing.
NOTE: If you are paying on your Due Date, please pay at our Customer Service office to avoid late payment fees.
How do I sign up for paperless billing?
Save time--and trees--by signing up for eBill, NPU's efficient and worry-free paperless billing feature. Each month, instead of receiving a paper copy of your statement in the mail, you will instead received an email notification letting you know your statement is availble for viewing online. Simpliy login to your utility account to view your statement at your convenience. You can view up to 18 months of statements and even see the last 13 months of utility consumption on a graph!
Contact a Project Coordinator to ensure the availability of city water at your property. NPU project coordinators can be reached Monday through Friday between 8:00 AM and 4:30 PM. Project coordinators are experts in the services we offer and can often make recommendations that will save you time and money. Best of all, our consultations are free of charge.
Contact a NPU project coordinator to ensure the availability of city sewer at your property. The NPU project coordinator will assist you through the process of connecting to the city sewer system if it’s available to your property. Call 860-823-4149 for more information.
You can read your meters and then call in the reading to our 24-hour voice mail system (860-823-4123). Just follow the directions on our How To Read Your Meter (for electric, gas or water.) Please note, our meter readers will still need to gain access to the meters in your home several times a year to verify that the meter is correctly recording your utility usage.
Here's how you can request a FREE Home Energy analysis:
- Visit Lantern Energy's website for more details and to complete an online request form.
- Call the Lantern Energy scheduler at 1-877-878-3006
Visit the Energy Programs & Rebates page for more information on NPU's efficiency programs, including rebates for high efficiency equipment.