At Norwich Public Utilities, we pride ourselves on providing quality customer service and 'one-stop shopping' for all your utility needs. Whether you prefer the quick and easy convenience of online support or face-to-face interaction with a live person, we offer a choice of customer service techniques to ensure your needs are met!
Visit or call Customer Service for the following services:
- Setting up new accounts
- Transferring an account to a new location
- Terminating an account or service
- Paying a bill
- Setting up a budget plan
- General assistance with your utility account
Activating an account:
We require the following information when activating an account
- Social Security Number
- Date of Birth
- Telephone number
- Valid Lease
We may require a security deposit to activate an account.
We require a minimum of 2 business days for any new account activation or termination to take effect.
Save paper! Sign up for eBill!
Save time--and trees--by signing up for eBill, NPU's efficient and worry-free paperless billing feature. Each month, instead of receiving a paper copy of your statement in the mail, you will instead received an email notification letting you know your statement is availble for viewing online. Simply login to your utility account to view your statement at your convenience. You can view up to 18 months of statements and even see the last 13 months of utility consumption on a graph!
For more information on billing and payments, visit the How Do I page.