Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Home For My Home Customer Service

Customer Service

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At Norwich Public Utilities, we pride ourselves on providing quality customer service and 'one-stop shopping' for all your utility needs.  Whether you prefer the quick and easy convenience of online support or face-to-face interaction with a live person, we offer a choice of customer service techniques to ensure your needs are met!

The NPU Customer Service Center is located at 173 North Main Street in Norwich, Connecticut. You can visit us Monday through Friday, 8:00 A.M. to 5:00 P.M. or call at (860) 887-2555.  You can also reach us by This email address is being protected from spambots. You need JavaScript enabled to view it..  

  Click here for a schedule of when the Customer Service Center is closed for holiday observances.

 Visit or call Customer Service for the following services: 

  • Setting up new accounts
  • Transferring an account to a new location
  • Terminating an account or service
  • Paying a bill
  • Setting up a budget plan
  • General assistance with your utility account

Activating an account:

We require the following information when activating an account

  • Name
  • Social Security Number
  • Date of Birth
  • Telephone number
  • Valid Lease 

We may require a security deposit to activate an account.

We require a minimum of 2 business days for any new account activation or termination to take effect.

NPU launches a new and improved online bill payment system.  Read more here.

Save paper! Sign up for eBill!

Save time--and trees--by signing up for eBill, NPU's efficient and worry-free paperless billing feature.  Each month, instead of receiving a paper copy of your statement in the mail, you will instead received an email notification letting you know your statement is availble for viewing online.  Simply login to your utility account to view your statement at your convenience.  You can view up to 18 months of statements and even see the last 13 months of utility consumption on a graph!

 For more information on billing and payments, visit the How Do I page.

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

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