Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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Contact Information

This email address is being protected from spambots. You need JavaScript enabled to view it. 860-887-2555
This email address is being protected from spambots. You need JavaScript enabled to view it. 860-887-2555
Emergencies - Electric 860-887-2555
Emergencies - Natural Gas 860-887-7207
Emergencies - Water 860-887-2555
Emergencies - Sewer 860-887-2555
Call Before You Dig! 1-800-922-4455 or 811
This email address is being protected from spambots. You need JavaScript enabled to view it. 860-887-2555
This email address is being protected from spambots. You need JavaScript enabled to view it. 860-823-4182
Gas Expansion/Energize Norwich - Katie 860-823-4514

Address:
Customer Service Center
173 North Main Street
Norwich, CT 06360

Hours of Operation:           
Monday – Friday, 8 A.M. – 5 PM

Business Office
16 South Golden Street
Norwich, CT 06360           

Hours of Operation:           
Monday – Friday, 8 A.M. – 4:30 P.M.

Control room is staffed 24 hours a day/7 days a week for Emergency Calls

Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. for non-emergencies only;
if you have a utility related emergency, please call the appropriate phone number in the above list.

To Join Our Team

As a municipally-owned utility, the human resources function for Norwich Public Utilities is managed by the City of Norwich. For a listing of current employment opportunities in all City-based operations, visit City of Norwich Job Postings.

Directions to our Customer Service Center


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Directions From I-395 South Take exit 80 to Route 82 East. (Right turn from the exit). Follow Route 82 to Route 2 East. (Take a right at the intersection) Follow Route 2 East to Route 12 North -North Main Street. NPU Customer Service Center is located on the right hand side 1⁄4 mile from the intersection of Route 2 and 12. 

Directions From I-395 North Take exit 83 to Route 97 (right turn from the exit). Follow Route 97 to Route 12 South approx. 2 miles. Follow Route 12 South for approximate 2-5 miles. NPU Customer Service Center is located on the left side. 

 

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

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