Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

NPU Newsroom

Norwich Public Utilities (NPU) Division Manager Jeff Brining was recently presented with a Patriot Award by Tom Pandolfi, Vice Chair of Employer Support of the Guard and Reserve (ESGR). Andrew Shetland, an NPU employee serving in the Connecticut Army National Guard nominated Brining, his immediate supervisor, and NPU for supporting him and his family while deployed.

The Connecticut Municipal Electric Energy Cooperative (CMEEC) and Norwich Public Utilities (NPU), in partnership with SolarCity and Brightfields Development, formally opened the largest solar and energy storage system in the state on Wednesday. Congressman Joe Courtney and State Senator Cathy Osten joined representatives from each of the participating organizations at a ribbon cutting ceremony.

Basic conservation measures urged as heat and humidity continue.

With the continued stretch of hot and humid weather impacting the region, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 1:00 pm and 5:00 pm on Monday, July 25, 2016. 
 
NPU is asking both residential and commercial customers to use electricity wisely this afternoon and evening. A decrease in the demand for electricity will minimize the overall stress and strain on NPU’s electrical infrastructure while the high temperatures persist.
 

Conservation measures urged as high temperatures continue.

As extremely high temperatures and humidity continue for a second consecutive day, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Thursday, July 7, 2016.

Utility requests customers to conserve electricity as heat arrives in region.
 
In response to extremely warm and humid weather that is impacting Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Wednesday, July 6, 2016. Additional Power Alerts are probable through the end of the week. 
 
With temperatures reaching the 90s this week, demand for electricity by NPU customers will increase significantly. By encouraging energy efficiency, NPU hopes to decrease the impact on its electrical infrastructure while the high temperatures persist.
 

Norwich Public Utilities (NPU) announces the formal opening of its new $1.8 million compressed natural gas (CNG) vehicle fueling station, a project funded in large part through a grant from the Federal Highway Administration. 
Monday, 23 May 2016 11:44

Memorial Day Holiday Closing

NPU's business offices and customer service center will be closed on Monday, May 30th in observance of the Memorial Day Holiday.  Normal business hours will resume on Tuesday, May 31st.  For utility emergencies, please call 860-887-2555.

Thursday, 19 May 2016 11:19

NPU marks World Fish Migration Day

Norwich Public Utilities (NPU) is marking World Fish Migration Day on Saturday, May 21, 2016, with a demonstration of its ‘fish elevator’ at it is Tenth Street Hydro Facility, which will be open to the public between 10:00 am and 2:00 pm.

Norwich Public Utilities (NPU) has scheduled the flushing of its water system for spring, 2016. The work will begin during the week of April 11 and is expected to be complete before June 1st.

NPU will flush its water system by opening hydrants throughout its service area with an initial focus on areas outside of Norwich, including Lebanon and Bozrah. Once complete, the flushing will take place throughout Norwich until the end of May (complete schedule below).

In almost all instances, this work will take place between 7:00 am and 3:30 pm.

The flushing of a water system on a regular basis helps remove sediments that build up within the pipes and ensures that NPU customers will be delivered water with sufficient oxygen, disinfectant levels and acceptable taste and smell.

During and immediately after the flushing of the NPU water system, customers may experience a slight and short-term discoloration of their water. Customers are advised to open their cold water tap and allow the water to run for a few minutes at full velocity which should resolve the issue. It is possible for these issues to arise anywhere on the NPU water system while the flushing process is underway.

For any concerns, customers are encouraged to contact the NPU Customer Service Center at 860.887.2555.


Schedule for flushing of NPU waster system – 2016:

  • West Town Street, Clinton Avenue, Sturtevant Street and Town Street
  • Washington Street and Broadway towards Chelsea Harbor
  • Boswell Avenue and North Main Street through Greenville and Norwich Avenue into Taftville
  • Canterbury Turnpike and Harland Road into Occum
  • East Main Street and Hamilton Ave.
  • Laurel Hill Avenue and Route 12 into Preston
  • From Stony Brook Plant along Salem Turnpike and West Main Street towards center of Norwich
  • West Thames Street toward Montville including Dunham Street and New London Turnpike

Page 2 of 6

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

Call Before You Dig

This service is free, it’s easy to use, and it’s the LAW!
CALL 8-1-1 Learn More

Community Matters

To view the latest Community Matters newsletter,
Document icon click here.