Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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NPU Newsroom
Thursday, 01 February 2018 11:37

NPU customers now have Text-to-Pay option


Customers signing up for this new service will have a chance to win an iPad


NORWICH – Norwich Public Utilities (NPU) customers now have the option of paying their bills via text message, the latest effort to increase the efficiency and convenience in the utility’s payment process.

“Our new text-to-pay option provides our customers with the ability to pay their NPU bill from anywhere and at any time,” said Jeff Brining, Division Manager for Customer Service. “The text-to-pay option will save time and money for our customers and for NPU.”

The process for signing up for text-to-pay is very simple and should take just a few minutes.

·        On the NPU website, customers simply update their account information, including a credit card if they have not registered one with NPU.

·        Select the text and email option in the dropdown menu for receiving invoices

·        Enter mobile phone number and email address for the appropriate account(s).

Once registered, NPU will send a confirmation email and text to the customer; once ‘OK’ is responded, the customer is now ready to pay their NPU bill via text message.

NPU customers can text “Stop” to unsubscribe to any invoice notification or “Resume” to restart the text-to-pay option at any time.

As part of this new offering, NPU will enter all text-to-pay customers registered before February 28, 2018 into a drawing for a chance to win one of two Apple iPads. The winner will be selected randomly and the customer will be notified via text message in early March, 2018. NPU employees and their families are not eligible to win an iPad.

NPU’s enhanced online bill pay and billing service, which was launched in June, is off to a very strong start, with the number of electronic payments to NPU increasing by more than 15%.  This enhancement results in fewer phone calls and paper transactions being processed by NPU each month, increasing the efficiency and cost-effectiveness of our Customer Service Center.


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