Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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NORWICH – With temperatures expected to plunge to dangerous levels over the next few days, Norwich Public Utilities (NPU) is reminding customers of a few simple tips to keep themselves and their homes safe.

“While we want all our customers to stay safe and warm this weekend, we are also reminding folks to keep an eye out for their neighbors, particularly older members of our community, in the very cold days ahead,” said John Bilda, General Manager of NPU. “As always, we are ready to respond to any emergency, 24 hours a day, every day of the year.”

In light of this weekend’s difficult weather, NPU offer the following tips:

• To keep your pipes from freezing, open your faucet to allow a just a slow drip of water to come out during the coldest part of the day and overnight.

• Never use your oven to heat your home.

• When using portable space heaters, make sure the unit is at least three feet away from furniture, drapery and other flammable items.

• Never use an extension cord to plug in a space heater.

• Never leave a space heater unattended; turn it off when leaving the room or going to bed.

• Make sure you have a working carbon monoxide detector and smoke detectors installed in your home.

For customers using a fireplace, it is important to keep the following common sense guidelines in mind:

• Be sure to have your fireplace inspected before using it for the first time each year.

• Make sure to use a spark screen or glass doors to prevent sparks from flying into the room.

• Empty ashes from your fireplace into a metal container when cool, and never store the container inside your home or any structure.

• If you have a fireplace that is no longer used, be sure the damper is closed, or block the fireplace flue with a piece of cardboard or plywood to prevent the heated air in your home from escaping up the chimney.

Published in Alerts

NPU has contracted with Osmose to conduct utility pole inspections throughout the Norwichtown area.  Technicians from Osmose will be driving a white Chevy Silverado pickup truck with a NY license plate, and will be identified as a contractor working for NPU.  If you have any questions, please contact Bob Pounch at 860-823-4155.

Published in News
Tuesday, 13 October 2015 11:10

NEWWA honors NPU with Prestigious Award


The New England Water Works Association (NEWWA) has awarded Norwich Public Utilities (NPU) the George C. Whipple Award which recognizes excellence in protecting the public from waterborne contamination and assuring public health.

Published in News
Thursday, 11 June 2015 11:48

NPU Breaks Ground on New CNG Station

Norwich Public Utilities (NPU) has broken ground on a new $1.8 million compressed natural gas (CNG) vehicle fueling station, a project funded in large part through a grant from the Federal Highway Administration.

The new fueling station, located adjacent to the Shell Gas station at 168 West Town Street, is in close proximity to I-395, Route 2 and the Stanley Israelite Business Park.

Published in News

Day encourages and promotes individual, community responsibility for dam safety

Norwich Public Utilities (NPU) will mark National Dam Safety Awareness Day on May 31, a date that commemorates the failure of the South Fork Dam in Jamestown, Pennsylvania in 1889. The dam failure resulted in the loss of more than 2,200 lives and was the worst dam failure in United States history.

Published in Newsroom

American Public Power Association recognizes utility for providing customers with highest degree of reliable and safe electric service

Norwich Public Utility (NPU) is among a select group of public power utilities to earn the Reliable Public Power Provider (RP3) designation from the American Public Power Association (APPA), which made the announcement on May 18.

Published in News

Routine maintenance procedure will help address recent TTHM issue

Norwich Public Utilities (NPU) has scheduled the flushing of its water system for spring, 2015. The work will begin during the week of May 11th and is expected to be complete before June 1st .

Published in News
Thursday, 30 April 2015 15:04

NPU Commissioners Approve New Utility Rates

On Tuesday, April 28, the NPU Board of Commissioners voted to approve a series of rate adjustments for customers that will take effect on July 1, 2015.

Published in News

2/17/15 – Crews from Norwich Public Utilities (NPU) responded to 70 customer issues between Friday afternoon and Tuesday morning, addressing a range of issues attributed to the extreme cold temperatures that are expected to last through the week ahead. The vast majority of these calls, which took place around the clock, were to individual properties.

Published in News
Thursday, 12 February 2015 13:27

President's Day Closing

NPU's Business Offices and Customer Service Center will be closed on Monday, February 15, 2016 for the President's Day holiday.  Crews will be available to respond to any utiity emergency by calling 860-887-2555.

Published in Alerts


Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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