Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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Norwich Public Utilities (NPU) Division Manager Jeff Brining was recently presented with a Patriot Award by Tom Pandolfi, Vice Chair of Employer Support of the Guard and Reserve (ESGR). Andrew Shetland, an NPU employee serving in the Connecticut Army National Guard nominated Brining, his immediate supervisor, and NPU for supporting him and his family while deployed.

Published in News

The Connecticut Municipal Electric Energy Cooperative (CMEEC) and Norwich Public Utilities (NPU), in partnership with SolarCity and Brightfields Development, formally opened the largest solar and energy storage system in the state on Wednesday. Congressman Joe Courtney and State Senator Cathy Osten joined representatives from each of the participating organizations at a ribbon cutting ceremony.

Published in News

Basic conservation measures urged as heat and humidity continue.

With the continued stretch of hot and humid weather impacting the region, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 1:00 pm and 5:00 pm on Monday, July 25, 2016. 
NPU is asking both residential and commercial customers to use electricity wisely this afternoon and evening. A decrease in the demand for electricity will minimize the overall stress and strain on NPU’s electrical infrastructure while the high temperatures persist.
Published in Alerts

Conservation measures urged as high temperatures continue.

As extremely high temperatures and humidity continue for a second consecutive day, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Thursday, July 7, 2016.

Published in Alerts

Utility requests customers to conserve electricity as heat arrives in region.
In response to extremely warm and humid weather that is impacting Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Wednesday, July 6, 2016. Additional Power Alerts are probable through the end of the week. 
With temperatures reaching the 90s this week, demand for electricity by NPU customers will increase significantly. By encouraging energy efficiency, NPU hopes to decrease the impact on its electrical infrastructure while the high temperatures persist.
Published in Alerts

Norwich Public Utilities (NPU) announces the formal opening of its new $1.8 million compressed natural gas (CNG) vehicle fueling station, a project funded in large part through a grant from the Federal Highway Administration. 
Published in News
Monday, 23 May 2016 11:44

Memorial Day Holiday Closing

NPU's business offices and customer service center will be closed on Monday, May 30th in observance of the Memorial Day Holiday.  Normal business hours will resume on Tuesday, May 31st.  For utility emergencies, please call 860-887-2555.

Published in Alerts
Thursday, 19 May 2016 11:19

NPU marks World Fish Migration Day

Norwich Public Utilities (NPU) is marking World Fish Migration Day on Saturday, May 21, 2016, with a demonstration of its ‘fish elevator’ at it is Tenth Street Hydro Facility, which will be open to the public between 10:00 am and 2:00 pm.

Published in News

Norwich Public Utilities (NPU) has scheduled the flushing of its water system for spring, 2016. The work will begin during the week of April 11 and is expected to be complete before June 1st.

NPU will flush its water system by opening hydrants throughout its service area with an initial focus on areas outside of Norwich, including Lebanon and Bozrah. Once complete, the flushing will take place throughout Norwich until the end of May (complete schedule below).

In almost all instances, this work will take place between 7:00 am and 3:30 pm.

The flushing of a water system on a regular basis helps remove sediments that build up within the pipes and ensures that NPU customers will be delivered water with sufficient oxygen, disinfectant levels and acceptable taste and smell.

During and immediately after the flushing of the NPU water system, customers may experience a slight and short-term discoloration of their water. Customers are advised to open their cold water tap and allow the water to run for a few minutes at full velocity which should resolve the issue. It is possible for these issues to arise anywhere on the NPU water system while the flushing process is underway.

For any concerns, customers are encouraged to contact the NPU Customer Service Center at 860.887.2555.

Schedule for flushing of NPU waster system – 2016:

  • West Town Street, Clinton Avenue, Sturtevant Street and Town Street
  • Washington Street and Broadway towards Chelsea Harbor
  • Boswell Avenue and North Main Street through Greenville and Norwich Avenue into Taftville
  • Canterbury Turnpike and Harland Road into Occum
  • East Main Street and Hamilton Ave.
  • Laurel Hill Avenue and Route 12 into Preston
  • From Stony Brook Plant along Salem Turnpike and West Main Street towards center of Norwich
  • West Thames Street toward Montville including Dunham Street and New London Turnpike

Published in News


by John Bilda

Norwich Public Utilities recently presented its proposed budget for Fiscal Year 2017 to our Board of Commissioners. If approved, most NPU customers would see lower bills through a decreased electric rate while we make important investments in our infrastructure, with a particular focus on our water and wastewater facilities.

As part of this year’s budget, NPU will return $8.6 million to the City of Norwich General Fund, an increase of $866,841 – or 11% - from last year. This is the equivalent of reducing all tax bills in Norwich by 5 mills. And over the past ten years, NPU has returned more than $77 million to the taxpayers of Norwich.

Under our proposed budget, our headcount would be essentially flat, with 149 rate-funded positions, which is 20% smaller than the workforce we had in the 1990s.

Our budget proposes adjustments to our rates: electric, the largest component of most bills, would decrease by more than 4% while natural gas would be flat. Water and sewer rates, the smaller component of most bills, would increase.

The bottom line is this: if you receive only natural gas and electricity from NPU, your bills will decrease. If you are a four-service customer, your bill will increase by less than 3.5%, or about $13 a month, which is 43 cents a day.

We propose investing $4.7 million in our water infrastructure which will help us to avoid the many serious issues that have become a crisis in Flint, Michigan. We also propose investing $2.5 million in our wastewater treatment system, continuing to take proactive steps so we respond to fewer emergencies.

If approved, NPU’s electric rate would be 10% lower than investor-owned utilities in Connecticut and our natural gas rates would be essentially the same. Our water and sewer rates would be very competitive – not the highest and not the lowest - when compared to other communities in the region. And we do not know of any other provider of water and wastewater services that is proposing to make investments on the scale the NPU has envisioned for the next several years.

We understand that rate increases are never popular. But in this case, we feel strongly that the adjustments we have proposed are both reasonable and sensible, given the importance of safe water and wastewater services to our community and our future.

John Bilda is the General Manager of Norwich Public Utilities.


Published in News


Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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