Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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Five employees of Norwich Public Utilities (NPU) have immediate family members in Puerto Rico whose lives have been turned upside down since Hurricane Maria hit the island on September 20, 2017.

Published in News

As of 2:00 pm on Tuesday, NPU crews have restored electricity to all but 160 of our customers, down from a peak of 3,400 on Monday.  We expect the number of impacted customers will continue to decrease through the afternoon and into this evening.

NPU has brought in three mutual aid crews to assist with restoration, two from Freeport, NY and another from West Boylston, MA. We continue to have two private electrical contractors assisting us with individual service installations

It is important to understand that the remaining outages (about 50) are impacting a small number of customers – and in some cases, even a single customer. Some of these repairs can take several hours.

The most challenging work that remains for NPU and the mutual aid crews is on Asylum Street, where three poles have been repaired, several cross-arms have been or need to be re-installed and approximately 1,0000 feet of overhead wire must be installed. We anticipate this work to be completed before 10:00 tonight.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

Published in Alerts
Tuesday, 31 October 2017 09:28

Storm Restoration Update - October 31, 2017

At 5:30 on Tuesday morning, October 31st, NPU crews headed back into the field to resume the process of restoring electricity for our customers. At this time, approximately 700 customers are out of service, down from a peak of 3,400 on Monday.

On Monday evening, two crews from Freeport Electric from Freeport, New York arrived as part of a mutual aid effort to assist with restoration efforts in Norwich. NPU has also secured two private electrical contractors to assist with individual service installations.

NPU’s priorities today are to work on the outages that are impacting the greatest number of customers: along Washington Street, the Mish Drive area of town and Roth Street / North Cliff Street. A significant outage also remains along Asylum Street.

There are a total of 52 outages that need to be addressed and NPU is cautiously optimistic that we can resolve all of them today.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

NPU will provide regular updates throughout the day.

Published in Alerts

With daylight savings time ending on November 5, 2017, Norwich Public Utilities wishes to remind its customers of the importance of notifying NPU when a streetlight is burned out or flickering. 

Published in News


Norwich Public Utilities employees and equipment will be deployed to assist with power restoration efforts in the U.S. Virgin Islands as part of a mutual aid response effort under the direction of the Northeast Public Power Association (NEPPA). The U.S. Virgin Islands Water and Power Authority is a member of the American Public Power Association.

Published in News
Thursday, 28 September 2017 14:52

Park Center Road to be closed for water tank work

Norwich Public Utilities (NPU) announced that Park Center Road (formally known as Judd Road), originally scheduled for September 28th-29th, will now be closed to traffic on Wednesday, October 4th and Thursday, October 5th.  This closure is necessary to dismantle and remove the crane that was used during the initial phase construction for our new water storage tank.  

Published in Alerts

 Norwich Public Utilities (NPU) and the Connecticut Tigers have partnered to bring new, energy efficient lighting to the parking lot of Dodd Stadium.

The project, which had a budget of $44,278.39, involved replacing 36 outdated streetlights with high-efficiency LED lights. By choosing higher efficiency equipment, the project was eligible for a rebate of $15,497 from NPU.

Published in News

Norwich Public Utilities (NPU) announced that Park Center Road (formally known as Judd Road) will be closed to traffic beginning on Monday afternoon at 3:30 PM, September 11th and is expected to re-open Wednesday, September 13th at 3:30 PM.  This closure is necessary to begin construction of a new water storage tank. 

Published in Alerts
Wednesday, 09 August 2017 14:20

NPU marks 8-1-1 Day on August 11


Utility industry recognizes the importance of Call Before You Dig process

NORWICH – Norwich Public Utilities (NPU) hopes this Friday – August 11, 8/11, will serve as a reminder for customers to call 8-1-1 prior to undertaking any excavation work near their home or business to have underground utilities clearly marked.

“The highest priority of NPU is the safety of our customers, community and employees,” said John Bilda, General Manager of NPU. “It is essential that customers call 8-1-1 before getting started with any work that involves digging. The potential impacts are too severe to ignore and this critical step is a great way to promote public safety.”

Published in News
Wednesday, 02 August 2017 14:03

NPU’s Lost and Found now includes a drone


Norwich Public Utilities (NPU) has a new and unusual addition to its lost and found collection: a drone.

On Tuesday morning, a Promark VRP drone, weighing approximately 1.5 pounds was found by an employee near NPU’s Occum water tank during a routine inspection. The drone’s owner is asked to contact NPU at 860.887.2555 to arrange for its return, pending confirmation.

Published in News
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Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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