Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

NPU Newsroom

Alerts (16)

Wednesday, 21 March 2018 11:28

Winter Storm Genny

During a Nor’easter storm with snow and heavy winds, we are likely to experience concurrent power outages throughout town.  For safety's sake, stay well clear of downed trees, limbs, or debris that might be in contact with energized lines. Under no circumstances should you attempt to remove trees or debris from power lines.

As of 2:00 pm on Tuesday, NPU crews have restored electricity to all but 160 of our customers, down from a peak of 3,400 on Monday.  We expect the number of impacted customers will continue to decrease through the afternoon and into this evening.

NPU has brought in three mutual aid crews to assist with restoration, two from Freeport, NY and another from West Boylston, MA. We continue to have two private electrical contractors assisting us with individual service installations

It is important to understand that the remaining outages (about 50) are impacting a small number of customers – and in some cases, even a single customer. Some of these repairs can take several hours.

The most challenging work that remains for NPU and the mutual aid crews is on Asylum Street, where three poles have been repaired, several cross-arms have been or need to be re-installed and approximately 1,0000 feet of overhead wire must be installed. We anticipate this work to be completed before 10:00 tonight.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

Tuesday, 31 October 2017 09:28

Storm Restoration Update - October 31, 2017

At 5:30 on Tuesday morning, October 31st, NPU crews headed back into the field to resume the process of restoring electricity for our customers. At this time, approximately 700 customers are out of service, down from a peak of 3,400 on Monday.

On Monday evening, two crews from Freeport Electric from Freeport, New York arrived as part of a mutual aid effort to assist with restoration efforts in Norwich. NPU has also secured two private electrical contractors to assist with individual service installations.

NPU’s priorities today are to work on the outages that are impacting the greatest number of customers: along Washington Street, the Mish Drive area of town and Roth Street / North Cliff Street. A significant outage also remains along Asylum Street.

There are a total of 52 outages that need to be addressed and NPU is cautiously optimistic that we can resolve all of them today.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

NPU will provide regular updates throughout the day.

Thursday, 28 September 2017 14:52

Park Center Road to be closed for water tank work

Norwich Public Utilities (NPU) announced that Park Center Road (formally known as Judd Road), originally scheduled for September 28th-29th, will now be closed to traffic on Wednesday, October 4th and Thursday, October 5th.  This closure is necessary to dismantle and remove the crane that was used during the initial phase construction for our new water storage tank.  

Norwich Public Utilities (NPU) announced that Park Center Road (formally known as Judd Road) will be closed to traffic beginning on Monday afternoon at 3:30 PM, September 11th and is expected to re-open Wednesday, September 13th at 3:30 PM.  This closure is necessary to begin construction of a new water storage tank. 


In response to extremely warm and humid weather that is impacting Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 1:00 pm and 6:00 pm on Thursday, July 20, 2017.

Thursday, 25 May 2017 10:54

Important Online Bill Pay Update

NPU’s online bill pay system will be off line on Sunday, May 28, 2017 from 2:00 am to 6:00 am for routine maintenance. During this time, we will be unable to process online payments.

We apologize for this inconvenience and appreciate your patience. 

Tuesday, 18 April 2017 13:35

NPU customers targeted by scammers

Norwich Public Utilities (NPU) is warning customers to be on guard from phone scammers who are identifying themselves as working with or on behalf of the utility. NPU has received reports from numerous customers who have been contacted by individuals posing as legitimate vendors.

The scammers are trying to collect on past-due bills and threatening to shut off service unless a credit card payment is made through a third party provider within an hour.


Norwich Public Utilities (NPU) is making sure the necessary employees, equipment and materials are in place ahead of the blizzard expected to hit the region throughout the day on Tuesday. With high winds more than a foot of snow possible, NPU has been preparing for a significant weather event throughout the day on Monday.

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