Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

NPU Newsroom
Alerts

Alerts (11)

 

In response to extremely warm and humid weather that is impacting Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 1:00 pm and 6:00 pm on Thursday, July 20, 2017.

Thursday, 25 May 2017 10:54

Important Online Bill Pay Update

NPU’s online bill pay system will be off line on Sunday, May 28, 2017 from 2:00 am to 6:00 am for routine maintenance. During this time, we will be unable to process online payments.

We apologize for this inconvenience and appreciate your patience. 

Tuesday, 18 April 2017 13:35

NPU customers targeted by scammers

Norwich Public Utilities (NPU) is warning customers to be on guard from phone scammers who are identifying themselves as working with or on behalf of the utility. NPU has received reports from numerous customers who have been contacted by individuals posing as legitimate vendors.

The scammers are trying to collect on past-due bills and threatening to shut off service unless a credit card payment is made through a third party provider within an hour.

 

Norwich Public Utilities (NPU) is making sure the necessary employees, equipment and materials are in place ahead of the blizzard expected to hit the region throughout the day on Tuesday. With high winds more than a foot of snow possible, NPU has been preparing for a significant weather event throughout the day on Monday.

Utility asking for 10% reduction in water use by commercial, residential customers

Basic conservation measures urged as heat and humidity continue.

With the continued stretch of hot and humid weather impacting the region, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 1:00 pm and 5:00 pm on Monday, July 25, 2016. 
 
NPU is asking both residential and commercial customers to use electricity wisely this afternoon and evening. A decrease in the demand for electricity will minimize the overall stress and strain on NPU’s electrical infrastructure while the high temperatures persist.
 

Conservation measures urged as high temperatures continue.

As extremely high temperatures and humidity continue for a second consecutive day, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Thursday, July 7, 2016.

Utility requests customers to conserve electricity as heat arrives in region.
 
In response to extremely warm and humid weather that is impacting Connecticut this week, Norwich Public Utilities (NPU) has issued a Power Alert, effective between 3:00 pm and 6:00 pm on Wednesday, July 6, 2016. Additional Power Alerts are probable through the end of the week. 
 
With temperatures reaching the 90s this week, demand for electricity by NPU customers will increase significantly. By encouraging energy efficiency, NPU hopes to decrease the impact on its electrical infrastructure while the high temperatures persist.
 
Monday, 23 May 2016 11:44

Memorial Day Holiday Closing

NPU's business offices and customer service center will be closed on Monday, May 30th in observance of the Memorial Day Holiday.  Normal business hours will resume on Tuesday, May 31st.  For utility emergencies, please call 860-887-2555.

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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