Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Home Community Matters Newsroom News NPU marks 8-1-1 Day on August 11
Wednesday, 09 August 2017 14:20

NPU marks 8-1-1 Day on August 11


Utility industry recognizes the importance of Call Before You Dig process

NORWICH – Norwich Public Utilities (NPU) hopes this Friday – August 11, 8/11, will serve as a reminder for customers to call 8-1-1 prior to undertaking any excavation work near their home or business to have underground utilities clearly marked.

“The highest priority of NPU is the safety of our customers, community and employees,” said John Bilda, General Manager of NPU. “It is essential that customers call 8-1-1 before getting started with any work that involves digging. The potential impacts are too severe to ignore and this critical step is a great way to promote public safety.”

According to The Common Ground Alliance, every six minutes in the United States an underground utility is damaged as a result of someone digging without calling 8-1-1 to identify the approximate location of underground utility lines.

Utility lines include water, natural gas, electric, wastewater, internet and cable television and landline telephone, all of which are buried underground in many communities. Striking one of these lines can result in outages for entire neighborhoods, significant injuries, extensive repair costs, and possible fines.

The depth of utility lines can vary for a number of reasons, including erosion, previous projects and uneven surfaces. It is very important for utility lines to be identified and marked at all times – even digging just a few inches into the ground can pose a risk of striking and underground utility line.

NPU reminds the public that making a request to identify utility lines before excavating is required by law and could be a matter of life and death. 

It is essential that the 8-1-1 process be followed at all times before excavating:

·        Notify your local one call center by calling 8-1-1 or making an online request 2-3 days before work begins. 

·        Wait the required amount of time for affected utility operators to respond to your request.

·        Confirm that all affected utility operators have responded to your request and marked underground utilities.

·        Respect the marks and dig carefully around them.

For more information, please visit



Read 1268 times Last modified on Wednesday, 09 August 2017 14:33


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