Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

NPU Newsroom

As part of its annual natural gas inspection and safety program, Norwich Public Utilities (NPU) is offering more than 4,500 customers in the East Side, Greeneville, Laurel Hill and Taftville sections of Norwich and approximately 60 customers in Preston a chance to win one of five $500 credits that will be applied to their account for the next year.

Federal safety regulations require NPU and all natural gas providers inspect their meters once every three years in residential areas and every year in commercial areas. With more than 50% of NPU’s natural meters inside the homes of its customers, achieving the required 100% has proven to be a challenge.

And while more than 95% of the surveys are complete, approximately 200 meters remain to be inspected. For NPU to be in full compliance with the federal safety regulation, these remaining customers must allow NPU to inspect their natural gas meter – a process that typically takes less than 10 minutes. In return, they’ll be entered into the Let Us In – You Might Win drawing.

Five employees of Norwich Public Utilities (NPU) have immediate family members in Puerto Rico whose lives have been turned upside down since Hurricane Maria hit the island on September 20, 2017.

As of 2:00 pm on Tuesday, NPU crews have restored electricity to all but 160 of our customers, down from a peak of 3,400 on Monday.  We expect the number of impacted customers will continue to decrease through the afternoon and into this evening.

NPU has brought in three mutual aid crews to assist with restoration, two from Freeport, NY and another from West Boylston, MA. We continue to have two private electrical contractors assisting us with individual service installations

It is important to understand that the remaining outages (about 50) are impacting a small number of customers – and in some cases, even a single customer. Some of these repairs can take several hours.

The most challenging work that remains for NPU and the mutual aid crews is on Asylum Street, where three poles have been repaired, several cross-arms have been or need to be re-installed and approximately 1,0000 feet of overhead wire must be installed. We anticipate this work to be completed before 10:00 tonight.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

Tuesday, 31 October 2017 09:28

Storm Restoration Update - October 31, 2017

At 5:30 on Tuesday morning, October 31st, NPU crews headed back into the field to resume the process of restoring electricity for our customers. At this time, approximately 700 customers are out of service, down from a peak of 3,400 on Monday.

On Monday evening, two crews from Freeport Electric from Freeport, New York arrived as part of a mutual aid effort to assist with restoration efforts in Norwich. NPU has also secured two private electrical contractors to assist with individual service installations.

NPU’s priorities today are to work on the outages that are impacting the greatest number of customers: along Washington Street, the Mish Drive area of town and Roth Street / North Cliff Street. A significant outage also remains along Asylum Street.

There are a total of 52 outages that need to be addressed and NPU is cautiously optimistic that we can resolve all of them today.

Customers are reminded to assume any downed wired is energized and potentially very dangerous. We also insist that any electric generator in use be installed by a licensed electrician.

NPU will provide regular updates throughout the day.

 

With daylight savings time ending on November 5, 2017, Norwich Public Utilities wishes to remind its customers of the importance of notifying NPU when a streetlight is burned out or flickering. 

With daylight savings time ending on November 5, 2017, Norwich Public Utilities wishes to remind its customers of the importance of notifying NPU when a streetlight is burned out or flickering. 

 

Norwich Public Utilities employees and equipment will be deployed to assist with power restoration efforts in the U.S. Virgin Islands as part of a mutual aid response effort under the direction of the Northeast Public Power Association (NEPPA). The U.S. Virgin Islands Water and Power Authority is a member of the American Public Power Association.

Thursday, 28 September 2017 14:52

Park Center Road to be closed for water tank work

Norwich Public Utilities (NPU) announced that Park Center Road (formally known as Judd Road), originally scheduled for September 28th-29th, will now be closed to traffic on Wednesday, October 4th and Thursday, October 5th.  This closure is necessary to dismantle and remove the crane that was used during the initial phase construction for our new water storage tank.  

 Norwich Public Utilities (NPU) and the Connecticut Tigers have partnered to bring new, energy efficient lighting to the parking lot of Dodd Stadium.

The project, which had a budget of $44,278.39, involved replacing 36 outdated streetlights with high-efficiency LED lights. By choosing higher efficiency equipment, the project was eligible for a rebate of $15,497 from NPU.

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