Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

Safety

 Electric - Natural Gas - Reservoir/Water -Safety Information For First Responders

Call Before You Dig!

 The service is free, it's easy to use and it's the law!

Call 811 or visit www.cbyd.com

Damage prevention is everyone's responsibility. Whether you're a contractor excavating for a large project or a homeowner installing a mailbox, anyone who conducts earth moving activities should contact Call Before You Dig before starting.

State laws require anyone who digs to notify CBYD at least 2 business days (but not more than 10) before starting any project that requires underground construction.

Call Before You Dig Procedure - Natural Gas Expansion & Replacement 

Electric

Electricity has one destination – the ground! It looks for ways to travel to the ground, and will travel through any path to get there – even a person!. If you touch the power lines or get hit by lightning, electricity will travel through your body. This can seriously hurt or kill you. Use caution when working near electric wires. If you notice a downed power line, or a wire you are unsure of, call us immediately at 860-887-2555. Our line crew will respond immediately and correct the problem.

We offer a free service to help protect you for electrical danger when working on your home or business. Before painting or siding your building's exterior, call us to cover the wires attached to the structure with a rubber sleeve. This will protect you from accidently touching wires, resulting in electrocution. Call us at 860-887-2555 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange to have wires covered. Please allow a minimum of two business days for this service.  Sleeves will be removed in 30 days unless we receive a request from the property owner for an extension.

  Electric Safety Tips:

  • Look up when setting up a ladder or scaffolding outside the home. Never set up a ladder or scaffolding near unprotected wires.
  • Teach your children the dangers of power lines – including telling them never to climb the utility poles, fly kites near wires, and never touch cables.
  • Never attempt to trim trees near power lines. Only certified tree-trimmers should do this.
  • Make sure that the electrical cords on appliances, lamps and other devices in your home are in good shape. Replace frayed cords or loose fitting plugs.
  • Do not remove the ground pin/third prong of grounded-style cables. It is an important safety device.
  • Don't overload your outlet. Use surge-protected power bars when necessary.
  • Replace blown fuses with the proper wattage fuse only.
  • Keep electricity away from water! Never use appliances near water or leave appliances where they can fall into water. Don't use an electric lawn mower on wet grass or in the rain.
  • Don't leave space heaters on while unattended. Make sure the area around the heater is clear of any material, paper, or furniture.
  • Use caution with halogen lamps. Halogen bulbs get very hot. Floor or table lamps that get knocked over can cause a fire. Consider replacing your halogen lighting with compact fluorescent lighting.
  • Get generator safety tips here.
  • Always – Call Before You Dig! Dial 811
    Do not start any excavation work until you have called this number.

 

Natural Gas

Natural gas is safe, but like any form of energy, it must be handled properly.  It is important for everyone to be familiar with the characteristics of natural gas and be prepared to respond in the event of a gas leak.  A gas leak can often be recognized by smell, sight or sound:

SMELL:  Natural gas is odorless, but for safety reasons, an odorant called mercaptan is added so that a gas leak can be easily detected.  Mercaptan gives natural gas a smell similar to that of rotten eggs. NPU provides customers with a "Scratch and Sniff" pamphlet to help identify this smell.  To request a pamphlet, send your name and mailing address to This email address is being protected from spambots. You need JavaScript enabled to view it..

SIGHT:   While natural gas is colorless, a leak may be indicated by the presence of a white cloud, mist, fog, dust, or bubbles (in standing water).  Dead or dying vegetation, for no apparent reason, could also indicate a leak.

SOUND: Leaking gas could produce a roaring, hissing or whistling sound. 

If you suspect a natural gas leak, take these following precautions:

  • Do not turn lights on or off.
  • Extinguish any cigarettes, candles or other open flames immediately.
  • Alert others inside and leave the home or building right away.
  • Call 860-887-7207 immediately from a phone outside the home or building.

Digging causes about 60% of all accidental damage to underground natural gas pipelines.  Before you do any excavation work, call to have the exact position of all underground utilities located.  It is easy, and it is the law! Call 811 (Call Before You Dig).  Allow 48 hours for all utilities (including cable and phone) to perform the necessary mark-outs.  For more information, visit www.cbyd.com.

Removing Snow from Gas Meters:

It is important to keep the area around the meter free from snow. Fire departments and other emergency response agency personnel must have access to gas meters in case of an emergency shut-off situation. NPU Meter Readers also need access to the meters if customers want to avoid an estimated bill.

When removing snow around gas meters:
1) Make sure you know the exact location of your meter before you begin to remove snow
2) Maintain a safe distance between gas meters and shovels, snow blowers, and other equipment while shoveling
3) NEVER push snow against gas meters, gas piping, or appliance vents (make sure all vents are free of snow or other obstructions)
4) NEVER pile snow on top of gas meters, gas piping, or appliance vents
All natural gas customers should be aware that gas meters that are buried in deep snow or damaged by snow removal equipment could begin to leak. Gas meter leaks are a potentially hazardous situation.

Natural Gas Safety Tips:
  • Abide by all directions from manufacturer for using and maintaining gas appliances.
  • Keep papers, cleaning fluids, curtains and rags away from gas furnaces, water heaters, ranges and dryers.
  • Teach children never to light or play with the controls of any gas appliances.
  • Keep your gas meter and appliance vents free of snow and ice.
  • Keep flues and chimneys clear.  Have flue pipes and chimney checked by your heating contractor each year to make sure they're not blocked by nests, branches or other debris.
  • Remove lint from the gas clothes dryer screen after each load.
  • Never leave stove burners on when not in use.
  • If the burner doesn't light, check to see if the pilot light is lit.
  • Never use your gas range or oven to heat your home.
  • IDo not cover the top of the water heater or the space between the heater and the floor.
  • A blue flame indicates the appliance is burning clean.  If you see a yellow flame, this is an indication that service is necessary.  Always use a licensed and insured contractor certified in servicing natural gas appliances to perform any maintenance or installation work.
  • Make sure your home is equipped with a working carbon monoxide (CO) detector and test it regularly.

 Nat gas safety brocDownload the following brochure for additional natural gas safety information:  Natural Gas Safety & Public Awareness

 

 

 

Reservoir Safety

The Deep River and Stony Brook reservoirs, as well as emergency supplies at Fairview and Bog Meadow, are our sources for drinking water. To keep them free of any contaminants, they are restricted from any use by the public.

  • There is no swimming, fishing, boating or skating permitted on the reservoirs.
  • Please remind your children about the rules, and dangers of the reservoirs.

Even strong swimmers cannot swim in cold water. Let's keep our water supply safe, and our children safe, too.

 

 Safety Information for First Responders

NPU works closely with local fire department personnel and other first responders to ensure they are adequately trained for response to utility situations.  For more information about NPU's First Reponders Training Program, contact Barry Ellison at 860-823-4582 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

First Responder Natural Gas Safety Training Program  NPU has partnered with Northeast Gas Association to develop an e Learning training program for first responders.  This is a self-directed, interactive, online training package tha provides emergency response personnel with the information they need to safely identify and respond to incidents that involve natural gas pipelines and other natural gas facilities.  Click on the above link, or the image below, and enter zip code to start.  For the Town of Preston, please select "Norwich Public Utilities" from the drop-down list after you enter the zip code.

 FD elearning portal

NFPA Alternative Fuel Safety Training

The National Fire Protection Association (NFPA) has created a comprehensive online Alternative Fuel Vehicle training program for first responders.  This course covers every type of alternative fuel used in transportation, compressed natural gas (CNG), liquified natural gas (LNG), electricity, hydrogen, and biodiesel.   This course is free for First Responders.  

http://www.nfpa.org/training/online/alternative-fuel-vehicle-safety-training

 

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
Report Utility Issue

Call Before You Dig

This service is free, it’s easy to use, and it’s the LAW!
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