Norwich Public Utilities (NPU)

A municipally owned utility serving Norwich, CT with
natural gas, electricity, water and sewer services.

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About Us

NPU Customer Service CenterNorwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection.  Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissions and Sewer Authority, who represent the best interest of the citizens they represent.

NPU operates a full service Customer Service Center, allowing our customers the option of speaking directly to a customer service representative for any account issue.  Additionally, NPU’s control room is staffed 24 hours a day, 7 days a week to respond to any utility emergency within 30 minutes or less. 

Regulatory Information

As a municipal department of the city, Norwich Public Utilities follows the regulatory guidelines established by the Norwich City Charter, Chapter XII.  To access information about the Charter, see http://library.municode.com/index.aspx?clientId=11363.

Other information regarding utility regulatory issues and guidance can be found at:

 

Outages/Emergencies

Electric, Sewer, Water: 860-887-2555
Natural Gas: 860-887-7207
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